Network Operations Center Engineer

JOB TITLE: Technical Support Engineer - NOC

JOB PURPOSE:

Monitor Infra/App alerts in ME Monitoring tools

Monitor Mail alerts

Log incidents and run bridge calls

Run EOD jobs for the Bank

QUALIFICATION:

Any Degree (Computer background preferred)

CERTIFICATIONS:

ITIL Foundation AZ-900 MCSE CCNA

EXPERIENCE:

Total 3-5 years of experience in Infrastructure Monitoring and L1 knowledge in IT

infrastructure of Bank

RESPONSIBILITIES (INCLUDES ALL TASKS):

ØHands on experience in Monitoring tools Manage Engine APM & OPM is mandatory

• Good understanding of ITIL process and ITSM Tools to manage Incidents Changes service requests and work orders.

ØHands-on experience in banking environment

ØHands on experience in EOD and SOD (Finacle Preferred)

ØHands on experience in AS400 operation (at least basic) and Mimix knowledge is added advantage

ØShould have good fluency in English read/write and good verbal communication

ØPerform Incident Analysis for recurring Incidents

ØBackup Monitoring

• Monitor a wide variety of information and network systems that include but are not limited to telecommunications circuits LAN/WAN systems routers switches firewalls VoIP systems servers storage backup operating systems and core applications

ØDocument all actions in accordance with standard company policies and procedures

ØNotify customer and third-party service providers of issues outages and remediation status

• Work with internal and external technical and service teams to create and/or update knowledge base articles

ØShould have experience MIS reports

ØShould have previous experience working and interacting with Senior leadership team members

• Support multiple technical teams in 24/7 NOC operational environments with high uptime requirements. Comfortable to work in day/night shifts

TECHNICAL SKILLS /COMPETENCIES:

MANDATORY

ØITIL Foundation certified

ØHands-on in Incident & Problem Management

ØExperience in using ME monitoring (APM & OPM) and ITSM (BMC Remedy) tools

• A minimum of three years of experience supporting and monitoring network systems servers or storage in an enterprise environment. Previous NOC experience is strongly preferred.

ØUnderstanding of key network monitoring protocols including SNMP NetFlow WMI syslog etc.

ØKnowledge of Microsoft server OS and Network Devices

ØRunning EOD Batch jobs for Bank

OPTIONAL

SOFT SKILLS:

MANDATORY

• Excellent written verbal and interpersonal skills
• Strong customer communication skills with the ability to communicate clearly with customers and technical personnel in high-stress situation
• Should have previous experience working and interacting with Senior leadership team members
• Should have experience in handling IT monitoring for Banks