Service Scheduler
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Service Scheduler Home Care
Do you enjoy fast-paced jigsaw puzzle-like challenges where every day brings something new and exciting If you thrive in dynamic environments and love solving problems on the fly this could be the perfect role for you. Flexibility and resilience are key qualities we value as our fast-paced environment often requires swift adjustments and creative problem-solving.
About the role
As a Service Scheduler in Home Care you will
- schedule and allocate our customer services to care workers with consideration to the customers individual care needs by using our care worker attributes and availability.
- work closely with Care Facilitators to develop rosters that meet our customer needs whilst aligning with the BaptistCare Enterprise Agreement communicate with customers to confirm service appointments and address any customer queries in relation to their scheduled services.
- maintain data accuracy ensuring customer information and service details are correct including appropriate attributes.
What youll bring
Essential competencies include:
- Excellent organisational and time management skills
- Strong communication abilities both verbal and written
- Ability to work under pressure and juggle competing priorities
- Familiarity with scheduling software or willingness to learn
- Positive attitude and ability to problem-solve
- Understand and value BaptistCares Christian identity
- Previous experience in a service scheduling administration or customer service role (desirable)
- Knowledge of Home Care programs and funding (desirable)
About Us
We are proud to be part of the merged care organisation that will be known nationally as BaptistCare. As a for purpose Christian care organisation we are committed to providing exceptional support and services across Australia. Together with Baptcare (VIC TAS SA) and Baptist Care SA we employ over 12000 dedicated employees and support over 38000 customers to help people live well with dignity and purpose. From older Australians and their families to people facing significant disadvantage our passion and our priority are the customers we serve. We strive to deliver care as it should be with people right at the centre.
TheEmployee Benefitsare endless when you join BaptistCare!
Enjoy access to salary packaging which may increase your take-home pay novated leasing rewards and recognition programs to support your well-being employee referral program and retail discounts to name a few.
Have more questions For a confidential discussion please email and one of our Talent Acquisition Partners will be in touch. Agency applications are not accepted at this time.
Applicants are encouraged to apply as soon as possible as applications may be reviewed prior to the closing date. Closing Date is subject to change without notice.
BaptistCare is recognised as an Inclusive Employer by the Diversity Council of Australia for2022-2023. We welcome and encourage applications from people across our diverse community.
Key Skills
- Employee Orientation
- Operational Risk Management
- Primavera
- Computer Skills
- Primavera P6
- Medical office experience
- Medical Terminology
- Schedule Management
- Production Planning
- Microsoft Project
- Medical Scheduling
- Phone Etiquette
About Company
BaptistCare is a not-for-profit Christian-based organisation providing residential aged care, home care services and retirement in NSW, ACT and WA.
