Service Scheduler
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Service Scheduler Home Care
Do you enjoy fast-paced jigsaw puzzle-like challenges where every day brings something new and exciting If you thrive in dynamic environments and love solving problems on the fly this could be the perfect role for you. Flexibility and resilience are key qualities we value as our fast-paced environment often requires swift adjustments and creative problem-solving.
About The Role:
This role is responsible for scheduling services across the Central West and Mid State regions including Cowra Parkes Dubbo and Orange. The position operates Monday to Friday 6am2pm or 8:30am4:30pm or 9am - 5pm with no after-hours or oncall offers flexible work arrangements with attendance required at one of our regional hubs or our Norwest office.
As a Service Scheduler in Home Care you will:
- Schedule and allocate our customer services to care workers with consideration to the customers individual care needs by using our care worker attributes and availability.
- Work closely with Care Facilitators to develop rosters that meet our customer needs whilst aligning with the BaptistCare Enterprise Agreement communicate with customers to confirm service appointments and address any customer queries in relation to their scheduled services.
- Maintain data accuracy ensuring customer information and service details are correct including appropriate attributes
What do we need from you
Essential competencies include:
- Excellent organisational and time management skills
- Strong communication abilities both verbal and written
- Ability to work under pressure and juggle competing priorities
- Familiarity with scheduling software or willingness to learn
- Positive attitude and ability to problem-solve
- Understand and value BaptistCares Christian identity
- Previous experience in a service scheduling administration or customer service role (desirable)
- Knowledge of Home Care programs and funding (desirable)
About Us:
BaptistCare is a leading purpose-led care organisation guided by our Christian identity and serving people and communities across Australia for more than 110 years. We support people to live better through aged care home care retirement living community services disability support and housing. We know that lifes challenges can make our world feel smaller. With the right people alongside us it can feel more connected supported and hopeful again.
Thats what we work towards every day - enriching lives through communities of care. Today more than 70000 customers 12000 employees and close to 2000 volunteers are part of our communities across Australia.
BaptistCare Inspired by Jesus to champion care for all
The Employee Benefitsare endless when you join BaptistCare!
Enjoy access to salary packaging which may increase your take-home pay novated leasing rewards and recognition programs to support your wellbeing employee referral program and retail discounts to name a few.
Applicants are encouraged to apply as soon as possible as applications may be reviewed prior to the closing date. Closing Date is subject to change without notice.
BaptistCare is recognised as an Inclusive Employer by the Diversity Council of Australia for2022-2023. We welcome and encourage applications from people across our diverse community.
Key Skills
About Company
BaptistCare is a not-for-profit Christian-based organisation providing residential aged care, home care services and retirement in NSW, ACT and WA.
