Senior Desktop Engineer (Executive Support)

Simtra BioPharma Solutions (Simtra) is a world-class Contract Development Manufacturing Organization partnering with pharmaceutical and biotech companies to bring their sterile injectable products to market. With facilities in Bloomington Indiana US and Halle/Westfalen Germany we offer a wide range of delivery systems including pre-filled syringes liquid/lyophilized vials diluents for reconstitution powder-filled vials and sterile crystallization.

Our product types include biologics and small molecules cytotoxics highly potent compounds diluents for reconstitution and vaccines which are all directly injected into patients worldwide. As such there is a strong emphasis on quality and continuous improvement at Simtra. We hold ourselves to the highest quality and regulatory standards.

While our primary focus is cGMP manufacturing we offer many support services including formulation and development lyophilization optimization global regulatory support and secondary packaging. Our teams are driven to help clients scale innovate and bring life-changing medicines to patients worldwide.

Why join Team Simtra Because we:

Make it HAPPEN We bring a growth mindset to every opportunity developing new skillsets and exceeding our expectations and those of our customers.

Make it TOGETHER We work as one respecting each voice and tapping into our unique strengths across teamsso we can solve problems in new ways.

Make it RIGHT We hold ourselves to a high standard of excellencefulfilling our commitments to the customer their patients and our team members.

Make it COUNT We take pride in our day-to-day work knowing the impact we make taking on challenges big and small to improve patient health.

Senior Desktop Engineer and Executive Support

Overall: The Senior Desktop Engineer and Executive Support serves as the primary Endpoint Manager responsible for managing all endpoint devices using Microsoft Intune and SCCM to ensure security compliance and optimal performance. This role requires deep expertise in Windows operating systems including registry management Autopilot Active Directory (AD) and group policies. The position emphasizes endpoint security efficient deployment strategies and enterprise device reliability. Additionally the Senior Desktop Engineer acts as the on-site technical expert at our Global Headquarters in Parsippany NJ providing white-glove IT support to executive leadership and efficient IT support to corporate employees on-site and remotely.

Key Responsibilities:

1. Endpoint & Device Management:

• Serve as the primary Endpoint Engineer managing endpoints with Intune and SCCM.
• Develop design and support our desktop image autopilot deployment scripts and group policies to fully control secure and manage our desktop and workstation environments.
• Oversee application deployment for Win32 MSI and line-of-business apps.
• Monitor device health troubleshoot and resolve issues proactively.

• Manage Windows OS including registry settings updates and servicing models.
• Create and manage GPOs for user and device configurations.
• Administer endpoints in Active Directory and Azure AD.
• Troubleshoot advanced OS issues including performance and compatibility.

• Manage endpoint security tools (Defender BitLocker AppLocker).
• Ensure compliance with frameworks like NIST and ISO 27001.
• Configure Conditional Access policies integrated with Intune and Azure AD.

• Provide white-glove IT support to executive leadership.
• Quickly resolve critical issues and act as a trusted advisor for VIP users.

• Resolve technical issues for on-site and remote corporate employees.
• Troubleshoot hardware and software problems efficiently.

• Use PowerShell to automate endpoint tasks app packaging and deployments.
• Develop scripts to improve efficiency and resolve recurring issues.

• Manage AV systems including Teams Rooms for events and meetings.
• Test and monitor AV readiness and support high-profile events.
• Ensure seamless integration of M365 tools like Teams and OneDrive.

• Serve as the primary interface to Microsoft for Windows and desktop-related issues.
• Provide Level 3/4 support collaborating with IT teams and vendors.
• Identify recurring problems and implement long-term solutions.

• Maintain local network infrastructure and perform server administration to ensure the reliability security and optimal performance of critical IT systems.

• Build and maintain strong relationships with corporate users including executive leadership
• Lead endpoint refreshes rollouts and migrations.
• Work with teams to implement new endpoint policies and technologies.

Candidate Requirements:

• Bachelors degree (Preferred) in information technology Computer Science or a related field.
• Certifications (Preferred): Microsoft Certified (Endpoint M365 Azure and/or Teams) ITIL Foundation; CompTIA A Network Security
• 8 years of experience in IT support roles with at least 3 years focused on endpoint management using Intune and SCCM
• Extensive expertise in:
• Microsoft Intune: Enrollment compliance policies Autopilot and Conditional Access.
• SCCM: Imaging application packaging and software/patch deployment.
• Windows OS: Registry updates GPOs Active Directory and troubleshooting.
• Endpoint security tools: Windows Defender BitLocker AppLocker.
• Strong PowerShell scripting skills for automation and efficiency.
• Strong knowledge of networking including DNS DHCP and VPN for endpoint connectivity.
• Experience with ServiceNow or similar ITSM tools and remote support technologies
• Exceptional problem-solving skills and ability to handle high-pressure situations.
• Excellent communication and interpersonal skills with experience supporting executives
• Highly organized and detail-oriented with the ability to manage multiple priorities effectively.

Why Join Us
As the Lead IT Support Engineer youll play a crucial role in shaping the technology experience for our executive leadership and broader employee base. This is an exciting opportunity to drive impactful IT initiatives in a fast-paced biopharma environment.

In return youll be eligible for:

• Day One Benefits
  • Medical & Dental Coverage
  • Flexible Spending Accounts
  • Life and AD&D Insurance
  • Supplemental Life Insurance
    • Spouse Life Insurance
    • Child Life Insurance
  • Short and Long-Term Disability Insurance
  • 401(k) Retirement Savings Plan with Company Match
  • Time Off Program
    • Paid Holidays
    • Paid Time Off
    • Paid Parental Leave and more
  • Adoption Reimbursement Program
  • Education Assistance Program
  • Employee Assistance Program
  • Community and Volunteer Service Program
• Additional Benefits
  • Voluntary Insurance Benefits
    • Vision Coverage
    • Accident
    • Critical Illness
    • Hospital Indemnity Insurance
    • Identity Theft Protection
    • Legal and more
  • Onsite Campus Amenities
    • Workout Facility
    • Cafeteria
    • Credit Union

The pay range reflected represents what we reasonably expect to pay for this job. The pay offered will depend on factors such as the candidates education experience skills and geographical addition to base pay employees are eligible to participate in an annual bonus plan and employee ownership plan. Eligible employees also receive a comprehensive and highly competitive benefits package including a variety of health retirement caregiving emotional wellbeing and other flexible benefits plus elective options to support the diverse needs of our workforce.

Salary Range New Jersey

$104000 - $130000 annually.

Disclaimer

This job description is intended to provide the minimum knowledge skills and abilities necessary to perform the job. It may not be inclusive of all the duties and responsibilities of the job. Simtra reserves the right to make modifications based on business requirements.

Equal Employment Opportunity

Simtra is proud to be an equal opportunity employer. Simtra evaluates qualified applicants without regard to race color religion gender national origin age sexual orientation gender identity or expression protected veteran status disability/handicap status or any other legally protected characteristic.

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Experience:

Senior IC