Chief of UI Employer Services

Baltimore, MD - USA

Monthly Salary: Not Disclosed

Posted on: 7 hours ago

Vacancies: 1 Vacancy

Job Summary

GRADE

LOCATION OF POSITION

100 S Charles Street Baltimore MD 21201

Main Purpose of Job

This position reports directly to the Contributions Deputy Director for the Division ofUnemployment Insurance (DUI). The main purpose of this position is to manage businessoperations related to employers contributing to the Unemployment Insurance Trust Fund. Thisposition ensures efficient resource management and quality customer service within the AccountMaintenance Section which is comprised of four units: Employer Status; Employer and TaxAssistance; Experience Rate; and Benefit Charge Correspondence.

POSITION DUTIES

Provide leadership and management for the day-to-day operations of the units within the Account MaintenanceSection of the Contributions Division. Applying UI Management Model standards to comply with USDOLperformance measures and Maryland state law and attain Agency goals.

Account Maintenance:

Responsible for account activation Entity Change Account Inactivation Account status update Processing/UploadingPower of Attorney Review Tax Rates for New Accounts and new successor accounts Review/Process/CancelPotentially Fictitious accounts Process Professional Employer Organization accounts. Assist other units as needed.

Review Determination Unit:

Make determinations on employer protests- liability (with expertise from Account Maintenance) annual tax rate andbenefits charged. Handle review/adjustment of contributory tax rates or potential tax rate for a reimbursable employerconsidering changing to a contributory employer. Attend Appeal Hearings as deemed necessary as a state Annual Tax Rates. Assist other units as needed.

Employer Call Center 1:

Answer inbound calls. Assist employers/tax preparers/TPA/consumer with BEACON activation/navigation Review forapproval/denial of penalty and interest ($3500.00 or less) waivers.

Employer Call Center 2:

Make outbound calls to collect UI debt proactively assist the employer to fully resolve the account review forapproval/denial of penalty and interest waivers. Assist other units as needed.

MINIMUM QUALIFICATIONS

Education: Possession of a Bachelors Degree from an accredited college or university or a combination ofmilitary and/or educational experience functionally equivalent to a Bachelors Degree.

Experience: Six years of experience in an administrative or professional work capacity. Two years of thisexperience must have involved one or more of the following: the supervision of other employees overseeingand coordinating the general operations of a unit developing and providing training for staff.

SELECTIVE QUALIFICATIONS

Please read the job announcement in its entirety before applying to this recruitment. Applications must meet all minimum (and selective) qualifications to be considered and to appear on the list of people eligible to hire.

Prior Managerial call center and/or unemployment insurance experience.

DESIRED OR PREFERRED QUALIFICATIONS

Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications.

Knowledge of Maryland and Federal Unemployment Insurance law policies and/or procedures.

Experience preparing management reports.

Experience preparing program and performance reports.

SPECIAL REQUIREMENTS

All candidates are subject to a background check against files maintained by the Division of Unemployment Insurance (Labor/DUI) to determine whether any monies are owed to Labor/DUI as a result of unemployment insurance overpayment/fraud. Any unpaid debt may have an impact on whether or not a candidate is offered employment.

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing will not consider information submitted after this candidates will be ranked as Best Qualified Better Qualified or Qualified and placed on theeligible (employment) list for at least one year.

Resumesare acceptable as additional information only however the application must be completed in its entirety or it will be subject to rejection.

All information concerning the qualifications including any required documentation (diploma transcript certificate etc.) must be submitted and received by the closing date. Information submitted after this date will not be considered.

For positions that require Bachelor/Master Degree etc:

Educational credentials from foreign countries must be evaluated by an approved education review service. This evaluation must be submitted prior to hire. For further information you may call International Consultants of Delaware Inc. or World Education Services Inc. 1- or .

EXAMINATION PROCESS

The assessment may consist of a rating of your education training and experience related to the requirements of the is important that you provide complete and accurate information on your report all experience and education that is related to this position.

***Please note that your answers on the supplemental questionnaire must correspond to the information provided on your application to receive credit.

GENERAL REQUIREMENTS

Specific educational and experience requirements are set by the agency based on the essential job functions assigned to the position.

BENEFITS

This is a full-time permanent position and eligible for full State benefits which include:

Flexible hours and hybrid teleworking

Paid holidays 12-13 per year

Generous paid leave package (annual sick personal and compensatory leave)

State Pension (defined benefit plan)

Tax-deferred supplemental retirement savings plans (401(k) and 457)

Comprehensive subsidized health dental and prescription plans with little to no deductibles free generic prescriptions and free preventative health services

Flexible Spending Account plans for Health Care and Daycare

State Employees Credit Union

To learn more please click this link:STATE OF MARYLAND BENEFITS

FURTHER INSTRUCTIONS

Veterans may qualify for additional bonus points towards certification. Any job offer will be contingent on the candidate providing a U.S. Military form DD 214 verifying honorable discharge from service prior to starting employment (and may be requested prior to interview).Permanent State employees do not need to submit proof of Veterans status.

If you are unable to apply online or encounter difficulty attaching required or optional documentation you may submit via email toPlease be sure to include your name identification number (Easy ID#) and job announcement number on any documentation to ensure timely processing.

PLEASE DO NOT FAX OR EMAIL UNSOLICITED DOCUMENTATION

Completed applications required documentation and any required addendums may be mailed to:

MD Dept. of Labor-Office of Human Resources
Attn: 25-/ (Program Mgr Sr/FR)
100 S. Charles Street
Baltimore MD 21201

The MD State Application Form can be found online

Maryland Department of Labor is an equal opportunity employer. It is the policy of MD Labor that all persons have equal opportunity and access to employment opportunities services and facilities without regard to race religion color sex age national origin or ancestry marital status parental status sexual orientation disability or veteran status.

Required Experience:

Chief

GRADE 23 LOCATION OF POSITION100 S Charles Street Baltimore MD 21201Main Purpose of Job This position reports directly to the Contributions Deputy Director for the Division ofUnemployment Insurance (DUI). The main purpose of this position is to manage businessoperations related to employers...

GRADE

LOCATION OF POSITION

100 S Charles Street Baltimore MD 21201

Main Purpose of Job

POSITION DUTIES

Account Maintenance:

Review Determination Unit:

Employer Call Center 1:

Answer inbound calls. Assist employers/tax preparers/TPA/consumer with BEACON activation/navigation Review forapproval/denial of penalty and interest ($3500.00 or less) waivers.

Employer Call Center 2:

Make outbound calls to collect UI debt proactively assist the employer to fully resolve the account review forapproval/denial of penalty and interest waivers. Assist other units as needed.

MINIMUM QUALIFICATIONS

Education: Possession of a Bachelors Degree from an accredited college or university or a combination ofmilitary and/or educational experience functionally equivalent to a Bachelors Degree.

SELECTIVE QUALIFICATIONS

Prior Managerial call center and/or unemployment insurance experience.

DESIRED OR PREFERRED QUALIFICATIONS

Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications.

Knowledge of Maryland and Federal Unemployment Insurance law policies and/or procedures.

Experience preparing management reports.

Experience preparing program and performance reports.

SPECIAL REQUIREMENTS

SELECTION PROCESS

Resumesare acceptable as additional information only however the application must be completed in its entirety or it will be subject to rejection.

For positions that require Bachelor/Master Degree etc:

EXAMINATION PROCESS

***Please note that your answers on the supplemental questionnaire must correspond to the information provided on your application to receive credit.

GENERAL REQUIREMENTS

Specific educational and experience requirements are set by the agency based on the essential job functions assigned to the position.

BENEFITS

This is a full-time permanent position and eligible for full State benefits which include:

Flexible hours and hybrid teleworking

Paid holidays 12-13 per year

Generous paid leave package (annual sick personal and compensatory leave)

State Pension (defined benefit plan)

Tax-deferred supplemental retirement savings plans (401(k) and 457)

Comprehensive subsidized health dental and prescription plans with little to no deductibles free generic prescriptions and free preventative health services

Flexible Spending Account plans for Health Care and Daycare

State Employees Credit Union

To learn more please click this link:STATE OF MARYLAND BENEFITS

FURTHER INSTRUCTIONS

PLEASE DO NOT FAX OR EMAIL UNSOLICITED DOCUMENTATION

Completed applications required documentation and any required addendums may be mailed to:

MD Dept. of Labor-Office of Human Resources
Attn: 25-/ (Program Mgr Sr/FR)
100 S. Charles Street
Baltimore MD 21201

The MD State Application Form can be found online

Required Experience:

Chief

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Chief of UI Employer Services

Baltimore, MD - USA

Job Summary

GRADE

LOCATION OF POSITION

Main Purpose of Job

POSITION DUTIES

MINIMUM QUALIFICATIONS

SELECTIVE QUALIFICATIONS

DESIRED OR PREFERRED QUALIFICATIONS

SPECIAL REQUIREMENTS

SELECTION PROCESS

EXAMINATION PROCESS

GENERAL REQUIREMENTS

BENEFITS

FURTHER INSTRUCTIONS

GRADE

LOCATION OF POSITION

Main Purpose of Job

POSITION DUTIES

MINIMUM QUALIFICATIONS

SELECTIVE QUALIFICATIONS

DESIRED OR PREFERRED QUALIFICATIONS

SPECIAL REQUIREMENTS

SELECTION PROCESS

EXAMINATION PROCESS

GENERAL REQUIREMENTS

BENEFITS

FURTHER INSTRUCTIONS

Key Skills

About Company

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