Systems Engineer III

LOOKING FOR FILIPINOS WHO ARE PHILIPPINES-BASED CANDIDATES

Position : Systems Engineer III
Working Schedule : 8a-5p EST (This position requires work during normal business hours (M-F 8am-5pm) however operational needs may require additional time outside of normal business hours.)
Salary Range : 2000 - 3000 USD / month(the final salary will be determined by the candidate's level of experience and at the discretion of the client)

POSITION OVERVIEW:

The Systems Engineer III is responsible for providing professional and clearly communicated technical support to clients and vendors. This position is responsible for the installation design configuration and implementation of client workstations servers networking and storage platforms. Systems Engineers are highly motivated with the desire and drive to learn quickly. Candidates enjoy working in a fast-paced environment with the ability to work independently or with a team.

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:

The following is a list of essential job functions and responsibilities for the Systems Engineer III. Other duties and responsibilities may be added as needed or modified from time to time.

• Diagnose and resolve support tickets that come in via phone email or chat.
• Provide quality customer service in all forms of communication.
• Clearly communicate with clients in a professional and timely manner to keep them informed about the progress of their service requests and incidents.
• Collaborate with internal team members regarding resolutions to various client issues.
• Utilize experience and knowledge to assess issues and provide solutions.
• Take ownership of tickets and client interactions.
• Design develop support and maintain client systems infrastructure including the implementation and design of hardware and software.
• Troubleshoot problems ranging from server network and PC issues.
• Assist with responding to alerts and tickets from various monitoring systems.
• Document resolutions and update procedures that may be outdated.
• Troubleshoot advanced problems with a high-level overview of client environments.


REQUIRED SKILLS AND EXPERIENCE:

• 4 years of experience in engineering/supporting the following:
• LAN/WAN environments
• Office365/Azure/Active Directory/GPO
• Strong understanding of MS Licensing programs including SPLA
• Microsoft Windows Server 2012 and above
• GPO AD Azure AD AD Sync
• Advanced knowledge of DNS DHCP and TCP/IP
• Strong understanding of core networking concepts VLANs and routing
• VMware/Hyper V
• VCP DCV
• Dell modular systems
• Block storage Iscsi CIFS/NFS RAID concepts
• Netapp Ontap
• Powershell Scripting
• IAAS/SAS/PAAS
• Microsoft Exchange & Exchange migration experience between hosting providers
• Strong knowledge in various software & hardware upgrades and decommissions
• Help desk or relevant customer service skills.
• Experience with PSA and RMM tools
• Advanced knowledge of backup technologies
• Knowledge of security practices and policies
• Preferred Skills and Experience:
• Strong MSP or similar work experience
• Associate or Bachelor’s degree in a computer related field required. Relevant and significant industry experience may provide as a substitute for education requirement.
• Azure certifications – MCSE Producing Solutions Expert
• CompTIA Security and or CEH – Certified Ethical Hacker is a plus
• Any Microsoft Cisco Security or other certifications is a plus
• Sophos software & hardware
• Veeam Backup & Replication
• Experience with ConnectWise Automate/Control is a plus
• ITGlue
• Ubiquiti
• RDS environments
• Cisco/DUO