Event Technology Support Specialist (100 Travel)

**IMPORTANT: TRAVEL IS REQUIRED TWICE A MONTH**

Location: United States (nationwide travel; not a remote role)

Duration: 6 months

Event Technology Support Specialist (100% Travel)

Employment type: Full-time client-facing field role with variable schedule including evenings/weekends/holidays during events

Role summary

We have a few openings on our established Event Support and Field Tech team. The primary responsibility is supporting the client offsite events across the U.S. (typically 3 5 days per event). Work includes pre-event readiness onsite setup/testing live-event support and teardown in close coordination with client event coordinators and venue/hotel technology/AV teams. When not on events the role provides short-term office backfill (usually 1 2 weeks) at client offices covering the local walk-in IT support window and site tech duties. This is a hands-on highly customer-facing role in fast-paced environments requiring extensive travel.

Primary responsibilities: Offsite events (3 5 days per event; 100% travel)

Pre-event planning and readiness

Review event requirements room lists and run-of-show; confirm inventory and shipping.

Conduct or validate site surveys; confirm network needs (SSID/VLAN DHCP/DNS bandwidth).

Coordinate with client event coordinators and hotel/venue technology and AV teams.

Prepare event kits spares labels and documentation.

Onsite setup and testing

Install and test printers (badge/label/laser) drivers and queues.

Test wired and Wi Fi connectivity; validate DHCP/DNS; basic switch-port checks; document IP schemes.

Validate and support AV/conferencing (mics projectors room systems; Teams/Zoom/Webex).

Set up support desk/walk-up bar; stage and label equipment; complete readiness checklists.

Live-event support

Provide rapid-response end-user support for connectivity printing and AV issues.

Monitor network/print health; manage spares and swaps; update ticketing and status.

Partner with venue AV to resolve audio/visual issues; support presenters and breakout rooms.

Communicate status and escalations to event coordinators and stakeholders.

Teardown and post-event

Decommission inventory pack and arrange return shipments.

Capture lessons learned incident summaries and configuration notes.

Coordinate RMA/repairs and asset updates.

Secondary responsibilities: Office backfill (typically 1 2 weeks)

Staff the local IT walk-in window; deliver in-person customer support.

Troubleshoot Windows/macOS endpoints printers mobile devices and common apps (M365/Teams).

Perform hardware replacements (laptops docks peripherals) and basic imaging/setup.

Support conference rooms and AV (Teams/Zoom rooms projectors codecs).

Manage ticket queue (e.g. ServiceNow): triage resolve document and close within SLAs.

Coordinate vendor dispatches/warranty repairs; maintain loaners and asset records.