Dispatcher for an Electrical Company in the US (Home Based Full Time)

Manila - Philippines

Monthly Salary: Not Disclosed

Posted on: 7 hours ago

Vacancies: 1 Vacancy

Job Summary

Receive and review incoming service tickets from customers

Assign and dispatch the appropriate technician

Monitor open service tickets to ensure timely resolution

Occasionally handle inbound calls (35 per week) from customers following up on open tickets

Maintain accurate records of ticket assignments and technician schedules

Participate in daily meetings with the US-based staff to review priorities updates and service ticket progress.

Required Skills:

Strong English communication skills both written and verbal Excellent organizational skills with high attention to detail Previous experience using CRM systems Ability to multitask and manage priorities in a fast-paced environment Strong problem-solving and coordination skills

Receive and review incoming service tickets from customers Assign and dispatch the appropriate technician Monitor open service tickets to ensure timely resolution Occasionally handle inbound calls (35 per week) from customers following up on open tickets Maintain accurate records of ticket assi...