Learning Development Officer Housing

CRA GROUP RECRUITMENT AND PAYROLL LTD

Job Location:

London - UK

Monthly Salary: £ 33 - 33

Experience Required: 1-3years

Posted on: 12 hours ago

Vacancies: 1 Vacancy

Job Summary

1 year contract with a Local Authority

Job Summary:

The Learning & Development Officer Housing will play a key role within Hackney Councils Benefits and Homelessness Prevention Service.

The post-holder will design develop and deliver high-quality training across Housing Benefits Housing Needs Customer Services and Revenues teams.

This includes system-based trainingparticularly on the NEC Housing system EDMS and IHMSas well as training on legislation policy processes and interpersonal skills.

Working in a high-performing forward-thinking service the role supports the Councils commitment to fairness inclusion and high service standards.

Key Duties/Accountabilities (Sample):

Design and deliver engaging training programmes for NEC Housing EDMS IHMS and related systems.

Create and update training content covering legislation policy processes systems and soft skills.

Identify training and development needs through analysis research and consultation with stakeholders.

Deliver in-person training sessions to staff at all levels across multiple service areas.

Evaluate learning outcomes and review training effectiveness adjusting materials accordingly.

Support the continuous improvement of service delivery through innovative L&D approaches.

Work collaboratively with teams across Housing Benefits Revenues and Customer Services.

Manage training priorities work under pressure and meet service demands.

Provide excellent customer service and maintain strong communication channels.

Maintain up-to-date knowledge of policy legislation and system changes.

Contribute to an inclusive anti-racist and values-led organisational culture.

Skills/Experience:

Proven experience designing and delivering training programmes particularly for housing systems (NEC Housing EDMS IHMS).

Strong understanding of Housing Benefit and/or Homelessness Reduction and Prevention.

Excellent presentation facilitation organisational and communication skills.

Ability to influence and work collaboratively with stakeholders at all levels.

Strong customer service ethos with a flexible and inclusive approach.

Highly organised proactive and able to work under pressure.

Proficient in Google applications and confident in learning new systems.

Innovative self-motivated and capable of independent research to develop training content.

Additional Information:

The closing date: 25/11/2025.

Location: Hackney London.

Required Skills:

Proven experience designing and delivering training programmes particularly for housing systems (NEC Housing EDMS IHMS). Strong understanding of Housing Benefit and/or Homelessness Reduction and Prevention. Excellent presentation facilitation organisational and communication skills. Ability to influence and work collaboratively with stakeholders at all levels. Strong customer service ethos with a flexible and inclusive approach. Highly organised proactive and able to work under pressure. Proficient in Google applications and confident in learning new systems. Innovative self-motivated and capable of independent research to develop training content.

1 year contract with a Local Authority Job Summary: The Learning & Development Officer Housing will play a key role within Hackney Councils Benefits and Homelessness Prevention Service. The post-holder will design develop and deliver high-quality training across Housing Benefits Housing Needs Custo...