Administration Officer

CRA GROUP RECRUITMENT AND PAYROLL LTD

Job Location:

Camden Town - UK

Monthly Salary: Not Disclosed

Posted on: 6 hours ago

Vacancies: 1 Vacancy

Job Summary

Summary:

This role is pivotal in delivering comprehensive business financial and administrative support to ensure a high-quality customer-focused service within Camdens Childrens Centres and Family Hubs. The position involves managing complex tasks supporting the development and maintenance of information systems and ensuring adherence to financial processes. It also includes providing diary management arranging meetings booking travel and handling communications. The role is essential for maintaining smooth operations and fostering a welcoming environment for families contributing to the effective delivery of services across the borough.

Responsibilities:

Provide professional business support to a multi-disciplinary team ensuring efficient service delivery.
Manage electronic and manual information systems ensuring they are up-to-date and functional.
Oversee financial processes including procurement and budget management in line with departmental guidelines.
Offer high-quality diary management including meeting arrangements and travel bookings.
Draft standard correspondence and assist in producing internal and external communications.
Deliver effective reception and engagement services for families attending the centres.
Work collaboratively with a borough-wide team sharing workloads and liaising with stakeholders.
Engage and support families at risk of poor outcomes maximising the positive impact of services.

Requirements

Experience in providing diverse administrative support to a multidisciplinary team balancing priorities and meeting deadlines.
Proficiency in managing office financial processes including order placement payment processing and financial monitoring.
Ability to adapt to changes and develop innovative solutions for new projects and expectations.
Proactive approach to maintaining a safe workplace adhering to Health and Safety standards.
Strong interpersonal skills to engage with families and community members empathetically.
Resilience and calmness in handling challenging or sensitive situations particularly with vulnerable families.
Effective communication skills for interacting with stakeholders at various levels.
Teamwork skills and the ability to work collaboratively with different teams and services.

Work Environment:

Office-based across Camdens Childrens Centres & Family Hubs with occasional visits to other council or agency offices.

Benefits

Opportunities for Growth:

Develop skills in customer service finance multi-agency collaboration and data management.
Potential for career advancement within Camden Councils Early Years and Family Hub Services.
Strengthen relationships with local partners and agencies enhancing Camdens Family Hub network.
Demonstrate adaptability and proactive thinking in a dynamic environment supporting new initiatives.

Required Skills:

Essential Qualifications/Knowledge: GCSEs A*- C (9-4) or equivalent in English and Maths. Willingness to undertake relevant learning and development. Desirable Qualifications/Knowledge: NVQ Level 2 or 3. Customer care qualification/training. Basic knowledge of relevant legislation policies and procedures. Essential Experience: Proficiency in Microsoft Software Packages (Word Excel Outlook). Experience in providing information and signposting customers professionally across various communication methods. Proven track record of delivering effective business support services. Administrative experience with a solid understanding of office procedures. Ability to prioritise workload to meet deadlines. Experience in maintaining documents records and data. Desirable Experience: Experience in process improvements. Essential Skills: Ability to resolve customer issues and keep them informed. Competence in processing basic service requests. Strong customer care skills and initiative in handling inquiries. Effective communication skills for providing information and addressing customer needs. Numeracy skills for calculations and data accuracy. Literacy skills for handling correspondence and documents. Decision-making skills based on criteria evaluation. Teamwork skills to collaborate effectively with colleagues. Time management skills to prioritise tasks and meet deadlines. High level of accuracy and attention to detail.

Summary:This role is pivotal in delivering comprehensive business financial and administrative support to ensure a high-quality customer-focused service within Camdens Childrens Centres and Family Hubs. The position involves managing complex tasks supporting the development and maintenance of inform...