Strategic Program Management Office PMO – Director Operate

Industry/Sector

Specialism

Management Level

Job Description & Summary

Translating the vision you set the tone and inspire others to follow. Your role is crucial in driving business growth shaping the direction of client engagements and mentoring the next generation of leaders. You are expected to be a guardian of PwCs reputation understanding that quality integrity inclusion and a commercial mindset are all foundational to our success. You create a healthy working environment while maximising client satisfaction. You cultivate the potential in others and actively team across the PwC Network understanding tradeoffs and leveraging our collective strength.

Examples of the skills knowledge and experiences you need to lead and deliver value at this level include but are not limited to:

• Lead in line with our values and brand.
• Develop new ideas solutions and structures; drive thought leadership.
• Solve problems by exploring multiple angles and using creativity encouraging others to do the same.
• Balance long-term short-term detail-oriented and big picture thinking.
• Make strategic choices and drive change by addressing system-level enablers.
• Promote technological advances creating an environment where people and technology thrive together.
• Identify gaps in the market and convert opportunities to success for the Firm.
• Adhere to and enforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance) the Firms code of conduct and independence requirements.

JD Template - Strategic Program Management Office Director - Operate

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Job Summary -

A career in our Managed Services team will give you an opportunity to collaborate with many teams to help our clients implement and operate new capabilities achieve operational efficiencies and harness the power of technology. Our Strategic Program Management Office Sourcing practice will provide you with the opportunity to help organizations balance long term strategies and short-term imperatives to optimize their investments and strategic activity required to achieve the organizations business objectives. We help enhance organizations project and program performance by identifying alternative project approaches consistently aligning projects with corporate strategy setting the tone and pace of programs from the outset responding quickly and effectively to crisis situations and extracting value from agile program delivery. Our teams roles focus on project portfolio management for both people and client management. Additionally our team processes services such as portfolio program and project management which require a diverse range of skill sets needed and growth opportunities for new and experienced team members.

Minimum Degree Required (BQ) *:

Bachelors Degree

Degree Preferred:

Bachelors degree

Required Field(s) of Study (BQ):

Preferred Field(s) of Study:

Management Finance Operations Project Management

Minimum Year(s) of Experience (BQ) *: US

Minimum of 10 year(s) of experience

Certification(s) Preferred:

CAPM or PMP and Agile Certification

Preferred Knowledge/Skills *:

Demonstrates thought-leader level of abilities and/or a proven record of success as follows:

• Serves as a thought leader and leads all aspects of delivery on multiple engagements
• Leads and directs client relationships establishing and confirming client satisfaction of services
• Leads delivery resource recruitment efforts
• Oversees development of training and certification plans for delivery resources
• Provides leadership for transition management and dissesminates specialist knowledge in support/service management

• Is regarded as an industry thought-leader with in-depth knowledge of PMO Domains
• Proven track record implementing PPM systems
• Planning Management
  • Ability to oversee multiple teams to consistently deliver high-quality results and establish project governance
  • Oversee project intake
  • Oversee tracking and maintenance of project plans
  • Partner with client stakeholders to ensure business cases reflect strategic business priorities
  • Glean insights from metrics such as KPIs and OKRs and lead teams to improve performance when needed
  • Oversee development of Delivery Roadmaps such as GANTT charts
• Execution & Financial Management
  • Monitor and escalate risks and issues to client leadership and lead the resolution of business-critical items
  • Lead Change Management processes including project scoping and design (i.e. establishing proper change management guardrails)
  • Monitor budgets and implement resolutions to improve variances
  • Lead a team towards establishing plans to increase delivery governance
  • Drive demand management and resource forecasting processes
  • Oversee overall implementation of the project schedule
• Communication & Knowledge
  • Ensure quality documentation of processes and training materials
  • Lead overall stakeholder relationships as it relates to project status and team performance
  • Define and deliver support model with key stakeholders across delivery organizations
  • Serve as a thought leader in all phases of project delivery (development execution and transition)
  • Specialized knowledge of project governance and ability to drive decision making and consensus across client counterparts
• Continuous Improvement
  • Lead implementation of process improvements
  • Oversee measurement of performance metrics and service levels across engagements and oversee performance improvement plans
  • Lead resolution of operational risks and execute successful service transitions
  • Deliver on time and to the quality standards expected from clients

Travel Requirements

Job Posting End Date