Customer Service Representative
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Job Location:
Monthly Salary:
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Job Summary
At YETI we believe that time spent outdoors matters more than ever and our gear can make that time extraordinary. When you work here youll have the opportunity to create exceptional meaningful work and problem solve with innovative team members by your side. Together youll help our customers get the high-quality gear they need to make the most of their adventures. We are BUILT FOR THE WILD.
Were looking for a Customer Service Representative to join our team and support YETIs growing presence in Australia and New Zealand. This role is all about delivering an exceptional experience for our customerswhether theyre shopping online visiting retail partners or reaching out for product support. Youll be the go-to resource for inquiries problem-solving and ensuring every interaction reflects the YETI brand.
At YETI we believe in doing things right and doing them big. Youll be part of a team that values authenticity innovation and adventurehelping us bring the YETI experience to more customers across Australia and New Zealand.
Responsibilities:
Deliver exceptional customer experiences through timely thorough follow-up and warm upbeat communication.
Respond promptly to inquiries across multiple channelsemail chat and phone
Resolve issues efficiently by investigating concerns and guiding customers to the best solutions.
Educate and empower customers:
Explain product features and benefits
Share best practices to maximize YETI product performance
Troubleshoot issues to minimize unnecessary returns
Manage post-purchase processes:
Handle returns warranty claims and product registrations
Support business growth:
Be the first point of contact for marketing and new dealer inquiries
Provide inventory availability updates
Collaborate cross-functionally to share customer insights and contribute to projects that enhance the YETI experience.
Qualifications and Attributes:
High School Certificate
At least 2 years relevant work experience; Retail wholesale or online customer service experience preferred
Strong interpersonal and influencing skills
Ability to prioritize and develop processes to do work efficiently and effectively
Strong written and verbal communication skills
Proficient with basic computer skills
Be a steward of and maintain the YETI Brand
Must be a team player able to work within tight deadlines on multiple projects in a fast-paced environment while maintaining a positive attitude
Optimistic energetic and collaborative
Benefits & Perks:
Click here to learn about the benefits and perks we offer at YETI.
YETI is proud to be an Equal Opportunity Employer.
Our commitment to creating a diverse equitable and inclusive culture is at the center of everything we do for our employees. We embrace all applicants looking to bring their authentic selves to YETI and contribute to our mission of keeping the wild WILD. Find out more about our commitment to DE&I at applicants for employment will be considered without regard to an individuals race color sex gender identity gender expression religion age national origin or ancestry citizenship physical or mental disability medical condition family care status marital status sexual orientation genetic information military or veteran status or any other basis protected by federal state or local laws.
YETI welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection you require accommodation in order to apply for a job please contact us at .
Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Our ultra-durable coolers, drinkware and bags are the pinnacle of performance and built for every-day use. Get the gear that performs when it matters most.
