Expert Field Service Technician

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23000 employees operating in over 150 countries Xylem is at the forefront of addressing the worlds most critical water challenges. We invite passionate individuals to join our team dedicated to exceeding customer expectations through innovative and sustainable solutions.

Xylem is seeking mechanically inclined professionals who are passionate about hands-on work and problem-solving. We encourage individuals with backgrounds in HVAC electrical work plumbing diesel and mechanical systems or construction to apply.

The Expert Field Service Technician is responsible for initiating and executing field service activities at customer sites in a safe efficient and professional manner. This includes proactive system troubleshooting performing mechanical and electrical maintenance conducting preventative maintenance managing parts inventory and identifying and correcting safety issues on both company-owned and customer-owned equipment.

This position requires regular customer interaction and may support multiple systems locations and clients. The role involves extensive travel up to 100% typically for one week at a time and occasionally up to two consecutive weeks depending on project needs.

Responsibilities:

To perform this job successfully an individual must be able to perform each essential duty satisfactorily.

• Create and maintain a safe working environment and promote a strong safety culture.

• Take proper care of company tools equipment and property.

• Demonstrate a high-impact culture through innovation accountability and empowerment.

• Work effectively both independently and as part of a team.

• Perform installation commissioning maintenance and troubleshooting activities on various mechanical and electrical systems.

• Ensure compliance with all company customer and regulatory safety standards.

• Represent the company professionally while working directly with customers in the field.

Education & Experience Requirements:

Required:

• High school diploma or equivalent.

• Ability to obtain all required customer site clearances (TWIC DISA etc.).

• 25 years of technical experience in industrial or commercial process water systems mechanical or electrical environments.

Preferred:

• Industry-specific licenses or certifications.

• Prior field service or commissioning experience.

Skill Requirements:

• Experience with electrical mechanical diesel or fusion systems (depending on business unit).

• Ability to work independently and make sound decisions in the field.

• Strong technical aptitude with Microsoft Office and smart devices.

• Excellent customer service and communication skills.

• Demonstrated critical thinking and troubleshooting ability.

• Capable of clearly communicating technical information to customers and colleagues.

• Proactive problem solver who can adapt to new challenges and unexpected conditions in the field.

Compensation & Benefits:

• Pay Rate: $30$35 per hour
  (Starting pay depends on skills experience and work location; not typically at the top of the range.)

• Comprehensive benefits package including:

  • Medical Dental and Vision plans

  • 401(k) with company contribution

  • Paid Time Off and Paid Parental Leave

  • Tuition Reimbursement and professional development opportunities

Join the global Xylem team to be a part of innovative technology solutions transforming water usage conservation and re-use. Our products impact public utilities industrial sectors residential areas and commercial buildings with a commitment to providing smart metering network technologies and advanced analytics for water electric and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.