Field Desktop Support technician Nashville TN(Hybrid)

Job Description:

DXC Technology (NYSE: DXC) helps global companies run their mission critical systems and operations while modernizing IT optimizing data architectures and ensuring security and scalability across public private and hybrid clouds. The worlds largest companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive new levels of performance competitiveness and customer experience. Learn more about how we deliver excellence for our customers and colleagues at .

Field Desktop Support Technician Nashville Tennessee (Hybrid)

Must have a valid USA Indefinite Work Permit

KEY RELATIONSHIPS
Work closely with all internal & external clients leveraging the knowledge resources and support groups within the team. Collaborate with teammates in all global locations.

ESSENTIAL DUTIES

• Provide operational technical support to clients relating to desktop equipment
• Manage ongoing maintenance and deployment of new hardware and software for device life cycle
• Monitor and update service requests and incidents within the ServiceNow
• Provide service support installation and configuration with PCs smart devices
• Act as escalation point to Tier 1 group regarding any application or hardware-related inquiry or issues relating to Microsoft Office Microsoft 365 Windows OS and Parallels RAS-based solutions
• Imaging of desktop and laptop computersknowledge of Microsoft 365 services including Exchange Teams Sharepoint Windows Defender & Microsoft Intune
• Prepare workstations including the setup and configuration of laptops and desktops
• Interface with hardware vendors to facilitate repair and installation
• Continually evaluate opportunities to improve efficiency and effectiveness when resolving issues

ADDITIONAL DUTIES

• Ability to serve as a backup to the existing Desktop Manager as required
• Maintain inventory using internal tracking systems to ensure accurate reporting

EXPERIENCE SKILLS REQUIRED

• B.A./B.S. in related field or equivalent education/experience to provide necessary skills to perform primary responsibilities
• Ability to multi-task work under pressure and handle interruptions while maintaining flexibility in work assignments
• Ability to communicate effectively and interact with diverse personalities while maintaining a professional attitude
• Ability to lift and/or move computer equipment and boxes
• Knowledge of Microsoft Windows OS Microsoft Office Suite & Microsoft 365
• Ability to maintain professional communication by phone email and in person with end users support staff and IT staff
• Prior experience working for a professional service organization preferred
• Parallels RAS experience required
• Knowledge of Power BI/Power Apps required

ADDITIONAL ABILITIES REQUIRED

• Occasional travel to other offices may be required
• Occasional after hours work as needed
• Must have a valid indefinit USA work permit

Responsible for Parallels RAS infrastructure build/Support

Responsible for all levels of end user support 12. 3

Responsible for Vmware virtualization support

Responsible for Microsoft M365 Tenant support

At DXC Technology we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing productivity individual work styles and life circumstances. Were committed to fostering an inclusive environment where everyone can thrive.

If you are an applicant from the United States Guam or Puerto Rico

DXC Technology Company (DXC) is anEqual Opportunity employer. All qualified candidates will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age disability pregnancy veteran status genetic information citizenship status or any other basis prohibited by law. View postings below .

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Please note: DXC will respond only to requests for accommodations due to a disability.

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