Private Brands Hospitality Coordinator
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Job Location:
Great Falls, MT - USA
Monthly Salary:
Not Disclosed
Posted on:
12 hours ago
Vacancies:
1 Vacancy
Job Summary
North 40 Outfitters in Great Falls MT is looking to hire a Full-Time Private Brands Hospitality Coordinator to join our team. We believe that each team member plays a vital role in the success of our company. We are looking for authentic and enthusiastic people who love our lifestyle and believe in service before self. As a Private Brands Hospitality Coordinator at North 40 the primary responsibilities will be to manage our traditional customer service responsibilities but done with a motive grounded in providing unreasonable service and solutions to our customers. Additional duties will be to support the ecommerce and in-store experience of our brands so that they compliment the hospitality initiatives that we seek to achieve. This role may include or develop into various marketing activities such as customer loyalty or appreciation initiatives consumer facing event support and retail training events.
This full-time position requires the ability to work all scheduled shifts between the business hours of Mon-Fri 8 am to 5 pm. This shift may include working weekends and certain holidays based on business needs.
Qualifications :
- Customer Service
Responsible as primary contact for all inquiries we receive under our private brand support emails
and web forms. Coordinating with others on the team as necessary to provide the best response
and solution for the customer.
Product questions
Sponsorships and Donation requests
Bulk Special Orders/Corporate Sales
Warranty and Defective claims
Assist with online order discrepancies by responding directly to the customers and working with
the store teams to correct future order issues.
Track orders to ensure ALL orders are processed and progressing through the fulfillment process.
Document shipping errors such as incomplete/wrong items failure to remove security tags use of
incorrect packaging and shipping to incorrect customers/addresses.
Completes the daily ecommerce reconciliation processprimarily matching POS transactions to
credit card and gift card transaction records.
Reviews daily Quantity Not Zero report and works to balance ecommerce inventory by completing
transfers creating sales returning sales etc. as needed. - Marketing & Sales
- Support our retail and ecommerce brand experience with concepts and solutions that communicate the stories we want to be told and address common customer questions that can be answered before it even becomes a question.
- Identify and understand common questions and suggestions from our daily customer
interactions and provide suggestions and solutions that will improve the overall
experience with our brand through online and store resources
Work closely with our marketing team to manage Yotpo our web application for product page
customer questions and reviews.
Work closely with our marketing team to grow our email and account lists
Support the ecommerce fulfillment experience so that every shipment whether it is your first
from us or your fiftieth is a unique and memorable one.
Provide assistance with other opportunities and tasks such as event support store requests and
communication and more as needed.
- Identify and understand common questions and suggestions from our daily customer
Additional Information :
BENEFITS & COMPENSATION
We offer a competitive wage a rewarding work environment and generous benefits and perks such as paid holidays a 401(k) option Health Savings Accounts (HSAs) medical dental vision and life insurance and a phenomenal employee discount on all products North 40 sells.
North 40 Outfitters is proud to be an Equal Opportunity Employer.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Culinary Experience
- Restaurant Experience
- Food Service
- Hospitality Management
- Hotel Experience
- Hospitality Experience
- Management Experience
- Event Planning
- Employment & Labor Law
- Project Management Software
- Customer relationship management
- Restaurant Management
About Company
To tell the story of North 40 Outfitters is to tell a success story of the people of the Northwest. We do what we love, and love what we do because we’re passionate. We’re dedicated. We give it all we’ve got and then we get up in the morning and do it all over again. We’re farmers and ... View more
