Client Success & Application Manager
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Job Location:
Monthly Salary:
Posted on:
16 hours ago
Vacancies:
1 Vacancy
Job Summary
Due to our continued success in onboarding new clients onto our innovative wealth management ecosystem we are expanding and looking for a Client Success & Application Manager in Singapore.
As a Client Success & Application Manager youll lead the technical integration of our software/ products in our clients environment. Working closely with the clients technical teams and project managers you will drive the integration of our product onto our clients infrastructure (cloud and on-premise) as well as regular version upgrades.
What youll do as a Client Success & Application Manager:
Application Management (70% to 80%)
- Support the client in the implementation of the necessary infrastructure
- Manage and configure application releases (deployments and upgrades) or guide the customer to do so
- Configure the application according to the requirements provided by the the client/ Assist client application management teams in the application setup
- Proactively participate in the technical discussions with the client on infrastructure changes and upgrades
- Interpret error logs and identify corrective actions to be taken / or support the client in this task.
- If necessary liaise with the Evooq product development teams
Project Management (20% to 30%)
- Coordinate version upgrades for existing clients
- Track progress manage risk and issues and provide regular status updates for version upgrades
- Collaborate with client project team Evooq product development team to ensure
- successful upgrade
Qualifications :
What skills youll need as an Application & Integration Manager:
- Good knowledge of system design development implementation and user support principles and practices.
- Good knowledge of SQL databases.
- Understanding of Docker ecosystem concepts.
- Good knowledge of network communications (HTTP SSL familiar with curl / wget etc).
- Good knowledge of the Linux environment (scripting env variables etc.).
- Decent experience with information system troubleshooting.
- Highly motivated and self-sufficient.
- Strong customer service and communication skills.
- Great analytical and problem-solving skills.
Nice to have:
- Experience in banking software (Temenos Avaloq etc.) and knowledge of financial products and wealth management are advantageous.
- DevOps experience is a strong plus especially on Kubernetes Openshift.
- Proven experience driving or supporting IT projects (Agile or Waterfall).
- Strong understanding of SDLC and/or ITIL processes.
- Ability to translate business needs into technical requirements.
- Excellent documentation communication and stakeholder management skills.
Additional Information :
Evooq is a global provider of technology-driven solutions for wealth and asset managers. We aim to radically simplify the investment process and make investments more accessible and more understandable for professional investors and their clients.
Our clients include some of the worlds largest banks as well as wealth management companies and pension funds across Europe and Asia.
We are headquartered in Lausanne and have offices in Zurich Geneva Fribourg and Singapore.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
About Company
At Evooq, we are building an ecosystem of solutions that combine data, technology, and investment expertise. Finance professionals use our solutions to rapidly identify investment opportunities, make informed decisions, and manage the risk and lifecycle of investments. Moreover, Evooq ... View more
