Director, Unemployment Enablement
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Job Location:
Schaumburg, IL - USA
Monthly Salary:
Not Disclosed
Posted on:
11 hours ago
Vacancies:
1 Vacancy
Job Summary
Experian Employer Services Description
As the world of work evolves human capital management must keep pace. Employers have been looking for scalable client-focused response Experian has brought together the industrys experts to offer a suite of specialized solutions delivering unmatched service trusted experience and client-inspired innovation. We are keeping the focus and flexibility employers value in boutique providers and adding the resources and security of Experian.
Job Description
The Director of Unemployment Claims Enablement will lead oversee and manage all aspects of the Unemployment Management Delivery Service for Provisioning and POA being a trusted business partner with a broad range of stakeholders at all levels. Your role will involve:
- Leading and managing the Unemployment Provisioning teams to achieve individual team and our goals
- Maintaining continued improvements of the unemployment claims processing system to guide automation and customer-facing enhancements
- Leading and managing the team who facilitates power of attorney documents on behalf of clients; provides proactive review and analysis to maximize program effectiveness
- Establishing building relationships and collaborating with our teams such as Customer Success Product Implementation Sales Finance and Marketing
- Establishing building relationships and collaborating with external partners such as our clients NASWA and individual state workforce agencies (SWAs)
- Communicating at all levels to deliver high-quality client service consistent with Experian operational standards and practices
- Ensuring operational excellence across client assignments desk volume management and compliance oversight.
- Serving as the liaison for large client implementations and sales discussions and acting as the highest point of escalation for all UI-related inquiries before involving our teams.
- Supporting managers during client-facing escalations
- Independently tackling multiple tasks and managing responsibilities for self and team(s)
- Leading change anticipating how other teams might be impacted and facilitating scoping and process with them
- Assessing client needs and ensuring that the correct service team is in place to develop a customized partnership with each client
Qualifications :
- An unemployment industry expert with 10 years of experience
- 8 years of proven leadership experience in unemployment management or relevant operations area
- 10 years of experience in processing claims coordinating and representation at unemployment hearings UI State Integrity laws and prior experience with managing a diverse group of tenured and experienced unemployment professionals
- Ability to support and grow the existing team and be a driving force in their continued success
- Must have a keen understanding of the State Information Data Exchange system (SIDES) program
- Experience leading an Operations function demonstrating a breadth and depth of operational service delivery management expertise focused on service quality people process and technology
- Influencing skills Ability to work with a broad cross-functional team understand their needs and ensure an optimal business and technology solution
- Ability to impart information in a broad range of ways from individual conversations to broad online training from junior employees to senior leadership
- Customer-focused mindset to ensure consistent delivery of customer-centric solutions
- Ability to work with a team by communicating building cross-functional relationships listening and remaining focused on client satisfaction
- Experience with
- Project management skills
- Bachelors degree MBA or relevant Masters Degree
Additional Information :
Benefits/Perks:
- Great compensation package and bonus plan
- Core benefits including full medical dental vision and matching 401K
- Flexible work environment ability to work fully remote hybrid or in-office #LI-remote
- Flexible time off including volunteer time off vacation sick and 12-paid holidays
Our uniqueness is that we celebrate yours. Experians culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI work/life balance development authenticity collaboration wellness reward and recognition volunteering... the list goes on.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experians DNA and practices and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work irrespective of their gender ethnicity religion color sexuality physical ability or age. If you have a disability or special need that requires accommodation please let us know at the earliest opportunity.
Remote Work :
Yes
Employment Type :
Full-time
Key Skills
- Fundraising
- Management Experience
- Coaching
- Analysis Skills
- Strategic Planning
- Team Management
- Budgeting
- Leadership Experience
- Mentoring
- Public Speaking
- negotiation
- Supervising Experience
About Company
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, ... View more
