Wellness Reservation Manager
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Job Location:
Monthly Salary:
Posted on:
5 hours ago
Vacancies:
1 Vacancy
Job Summary
The Wellness Reservations Manager is responsible for managing all incoming wellness-related inquiries and converting them into confirmed reservations. The role ensures a seamless guest experience from initial contact to arrival by coordinating room reservations and wellness operations. It is both sales-oriented and service-focused with the goal of maximizing wellness revenue guest satisfaction and operational efficiency.
Key Responsibilities
Guest Inquiry & Conversion
- Handle all wellness-related inquiries (phone WhatsApp email website social media travel agents) promptly and professionally
- Understand guest wellness goals and recommend suitable retreat programs or treatments.
- Follow up diligently on pending or undecided leads to improve conversion rates.
Booking Management
- Process all wellness bookings: check availability retreat rates handle payments and confirm reservations.
- Ensure accuracy of all wellness rates retreat inclusions booking codes and system updates.
- Collaborate with resort reservations for combined accommodation and wellness retreat bookings.
Prearrival Coordination
- Send pre-arrival communications health questionnaires medical intake forms and preparation guidelines.
- Accurately record and communicate guest information preferences and special requests to the Wellness Operations Team.
Arrange airport transfers special occasions and VIP requests when applicable.
Operations Coordination
- Work closely with the Wellness Team to ensure all guest itineraries and program details are finalized before arrival.
- Participate in weekly operations or retreat planning meetings.
- Keep the Reception Team informed about arrivals program details special requests and changes.
Data Management & Reporting
- Maintain accurate guest data and booking records across all platforms.
- Monitor and analyze booking trends source markets average length of stay retreat program participation and wellness revenue.
- Prepare regular reports for senior management including segmentation insights and conversion analysis.
Guest Service Excellence
- Provide warm professional and proactive communication at all times.
Uphold service standards wellness product knowledge and brand integrity in every interaction.
Qualifications :
- College degree in hotel management.
- 3 years experienced in hotel reservations rooms divisions or wellness industry is highly beneficial.
- Familiar with the hotel operations available technology (PMS & RMS) and all distribution channels.
- Understand the dynamics of regional & local market local competitors and events of the destination.
- Strong organizational skills attention to detail and a customer-centric approach are also valued.
- Strong computer skills for scheduling and record-keeping.
- Excellent written and verbal communication skills particularly in English.
- Understanding of industry standards and customer-oriented strategies.
- Familiarity with the specific offerings of a wellness or hospitality business.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Multi-line Phone Systems
- Data Entry
- Customer Service
- Hotel Experience
- Taleo
- Hospitality Experience
- Computer Skills
- Guest Relations Experience
- Revenue Management
- Guest Services
- Contract Negotiation
- Phone Etiquette
About Company
In the sustainable food sector, we work with large food companies, providing them with professional consulting services to help them add sustainable food to their supply chains, thereby improving food safety and food quality, and improving animal welfare. Our partners include leading ... View more
