Software Development Engineer – Product Reliability

About AppDirect

Become a digital global citizen and enable the new generation of digital entrepreneurs around the world. AppDirect offers a subscription commerce platform to sell any product through any channel on any device - as a service. We power millions of subscriptions worldwide for organizations. We do this by our values-driven culture - one that enables you to Be Seen Be Yourself and Do Your Best Work.

About You

Were looking for a Software Development Engineer to join our Product Reliability Engineering team. This role sits close to real-world customer issues and demands strong debugging skills clear communication and a solid engineering mindset. Youll dive into complex problems ship fixes and improve the way our systems behave in production.

If you enjoy understanding how things actually run in production spotting patterns in logs and metrics and improving reliability through thoughtful engineering youll fit right in.

This team is the bridge between how the product is built and how customers actually experience it. Your work improves stability reduces customer pain and strengthens trust in our platform. Youll not only fix issues but also help prevent them from recurring but would also be responsible for building self-serve experiences that would eliminate support load on engineering teams.

What youll do and how youll have an impact

• Own the investigation and resolution of technical issues from customer-facing teams.
• Debug and fix issues that require deep engineering involvement.
• Deliver solutions that align with our coding standards and development guidelines.
• Act as the technical point of contact between Support Product and Engineering teams.
• Write clear documentation including knowledge articles incident timelines and post-mortem notes.
• Protect SLAs through strong prioritization and timely escalation.
• Build and maintain a strong understanding of the AppDirect platform across product lines.
• Identify patterns and contribute to automation or tools that reduce repeated manual work.
• Stay aligned with ongoing product and platform changes.

What were looking for

• B.E./ degree in Computer Science or equivalent.
• 3-5 years of experience in software development or support engineering ideally in a SaaS environment.
• Strong experience in Java 11 Spring Hibernate MySQL MongoDB and REST/GraphQL APIs.
• Solid hands-on knowledge of APM and log analysis tools especially Datadog (metrics dashboards traces alerts).
• Good understanding of Kubernetes concepts deployments and how services run in clusters.
• Clear understanding of CI/CD pipelines and how code moves from development to production.
• Familiarity with Docker Jenkins React/JavaScript (nice to have) microservices event-driven design and Kafka.

At AppDirect we believe that innovation thrives in an environment that houses diversity of excellence experience and thought. We respect each AppDirector as their own fingerprint; unique with no one alike. We foster an environment of inclusion without regard to race religion age sexual orientation or gender identity enabling AppDirectors to embrace their uniqueness to do their best work. As such we strongly encourage applications from Indigenous peoples racialized people people with disabilities people from gender and sexually diverse communities and/or people with intersectional identities.

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