Payment Operations Specialist

This role is part of our 24/7 Payment Operations Team in Cardiff working a 5 day shift either Tuesday to Saturday or Sunday to Thursday 9am - 5pm.

• Execute high volume payment processing tasks across multiple systems including Faster Payments SWIFT ACH and global real-time payment schemes ensuring all payment completed efficiently within SLAs.
• Allocating and classifying incoming client funds accurately and on time ensuring the best client experience.
• Conduct payment investigations and resolving payment exceptions across multiple queues.
• Correspond and liaise with internal teams as well as directly with Network Partners to resolve operational issues promptly escalate risks and minimize client impact.
• Identify and suggest improvements to processes workflows and tooling.
• Support the identification management and resolution of service-affecting incidents.
• Collaborate with other internal teams including Compliance Reconciliation Incident Management and Customer Support to ensure issues are resolved in a timely manner.
• Report on daily challenges workloads and improvement ideas to the Payment Team Lead.
• This role will enable a candidate to develop an understanding of multiple payment systems payment schemes and how money moves across the globe.

This is a hybrid position in our Cardiff office 3 days a week Tues/Weds/Thurs.

Qualifications :

Qualifications
Bachelor degree or 2 years experience in banking/fintech payments type role.

Basic understanding of banking software and payment processing systems
Strong analytical and problem-solving skills
Excellent attention to detail and accuracy
Strong communication and interpersonal skills
Ability to work independently and as part of a team
Willingness to learn and adapt to new tasks and responsibilities
Enthusiasm for learning and developing skills in payments industry
Knowledge of payments industry and scheme standards is a plus

Additional Information :

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Remote Work :

No

Employment Type :

Full-time