Senior IT Tech (Industrial Solutions)

Position

Senior IT Tech (Industrial Solutions)

Location

Arden NC

This position will be based at the BorgWarner Arden facility in Western North Carolina and will transition to a new facility in Hendersonville NC.

About us

BorgWarner is a global product leader in delivering innovative and sustainable mobility solutions for the vehicle market. We are a company of innovators and independent thinkers thatbringtogether talented employees meaningfulworkand amazing technology in a unique environment. At BorgWarner we constantly work towards our vision of a clean and energy-efficient world.

Our Culture

We believehealthand safety of our employees aretop priorities we care about our local communities and the global environment. BorgWarner promotes and nurtures a diverse and inclusive environment honors integrity strives for excellencecommits toresponsibility for our communities and the environment and builds on the power of collaboration.

Career Opportunities

We manage talent as seriously as we manage our businesses and encourage you to learn about our proud history strong culturetechnologiesand future vision. We offer a strong local presence and interesting global opportunities. Start your future with BorgWarner now!

Job purpose

TheIT Tech Admin Senioris primarily responsible forITCustomer environmentfor the new Industrial Solutions team in Hendersonville.

Executes tasks to enhance and support the desktop environment providesspecialized IT services (e.g.high-level meeting support root-cause analysis customer consulting) and provides ITfacility-relatedservices (e.g.audio-visual environment security systems printers/copiers).TheIT Tech Adminalso provides on-site support for theIT infrastructureteams as needed.

Key responsibilities

• IT DeliveryResponsibilities

• Design Develop andLead project for new greenfield manufacturing location in Hendersonville

• Buildsandmaintaingood relationships with staff and IT infrastructure teams

• Coordinateanddirect vendors to complete projectsand tasks

• Ensures quality services are performed to the agreed SLA

• Ensure that systemsprocessesand methodologies specified are followed and to ensure effective monitoring control and support ofITdelivery is ongoing

• Maintains and developsIncident Problem and Change Management principlesfor the location

• Ensures first class IT Delivery for infrastructure services

• Ensures that remote and on-site support issues are resolved to customers satisfaction

• Optimizeandmaintainthe setup of processes around Service Management

• Ensure proper support from 1stLevelmaintainingquality support for the facility

• Providing 2nd Level supportandleading local Client/Infrastructure and LAN change activities

• Designand support of Local Production/Manufacturing Connectivity

• Printer installation configuration & support

• Smart hand for Hosting services (physical reboot / racking of new/old servers or other equipment)

• Design and knowledge oftechnology skillset used in conference room and streaming technology

• Support site IT Manager to interact with the IT Service Tower Owners ensuring full support for the facility

• Providing inputs to the IT Manager for budget long range plan and forecast

• Client & Asset Service Responsibilities

• Full lifecycle deployment forComputer Desktop & Laptopsystems

• Maintaining security life of assets in the facility providing inputs on budgetary needs to the IT Manager for End of Security Life assets

• Configure new and existing devices according to corporate standards for deployment

• Desktop Application installation and troubleshooting

• Hardware Refresh Projectleadership

• Maintains client security settings (e.g. admin rights software installs etc.)

• Identifyingand mitigating Cyber Risks for the facility

• Service Desk Service

• Support staff by phone email chat etc.

• Provideintermediatenetworksecurityand printing support but also owning problem resolution and engaging other teams as needed

• 2ndLevel Supportand troubleshooting of issues while ensuring 1stlevel support are completed correctly and on time

• Following ITIL principles in ticketing system andmaintaininghigh SLA standards

• Providing Service Desk metrics to IT Manager

Whatwerelooking for

• BA/BSin Information Technologyrelated field

• 5 years working in Information Technology

• Experience with Executive Support

• Excellent Verbal Communication Skills

• Excellent Written Skills

• Ability to multi-task

• Strong customerfocusand service delivery

• Processmanagement

• Drive forresults

• Listeningand actionoriented

• Comfortable presenting technical topics totechnical and non-technicalassociates

• Problemsolvingwith functional/technicalskills

• Ability to engage and work with outside vendors or partners

• Self-motivated with strong work ethic

• Able to work independently leading small to medium projects orparticipatingin enterprise or global projects

• Provides input to the development of key support processes or procedures

• Ability to understand local operations but also learn and understand the global enterprise

• Expertiseand practiceina manufacturing environment

• Cisco basics Exposure or work with ServiceNow ticketing systems SCCM and Active Directory

• USA based availability totravelif

What webelieve

• Inclusion-We value diversity in people ideas and experiences.

• Integrity- We believe in transparency authenticityand depend on each other to deliver what we promise.

• Excellence- We contribute to our developments by seeking knowledge and sharing information.

• Responsibility- We care about our local communities and the global environment.

• Collaboration-We are one BorgWarner.

Safety

This position will adhere toGlobalStar Safety Program including safety rules practices and training as outlined in the BorgWarner PTC Safety Policy Manual which includes the use of equipment protective devices or clothing that the employerrequires. This individual will work in manners that stress the importance of preventing accidents and illnesses. He/she must take everyreasonable precautionin the given circumstance for the protection of themselves and addition he/sheis responsible forreporting all injuries and/or possible dangerous situations incidents or occurrences to the immediate supervisor.

Equal Employment Opportunity

BorgWarner is an equal employment opportunity employer such that all qualified applicants will receive consideration for employment without regard to race color age religion sex sexual orientation gender identity/expression national origin disability or protected veteran status.

Visa Sponsorship

BorgWarner does provide sponsorship for employment visa status based on businessneed. However for this role applicants must be currently authorized to work in the United States on a full-time basis.

No Unauthorized Referrals from Recruiters & Vendors

Please note that BorgWarner and any of its affiliated companiesdonot seek or accept unsolicited resumes or offers from third party recruiters or staffing agencies associated with any published or unpublished employment opportunities. Any unsolicited information sent to BorgWarner will beconsideredunencumbered and free from any fee or charge whatsoever. Only members of our Human Resources Team have the authority to engage or authorize recruiting services which must be agreed upon before the unsolicited resume or offer is received.