Engineer Quality
Share
Job Location:
Kanchipuram - India
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Job Summary:
A Quality Engineer for Customer Complaint Handling serves as a crucial link between the customer and the company investigating product quality issues performing root cause analysis with cross-functional teams implementing Corrective and Preventive Actions (CAPAs) and communicating technical findings to internal stakeholders and customers to drive continuous improvement and maintain high product quality
In this Role Your Responsibilities Will Be:
Responsible for supervising the Customer Feedback (CFB) / Customer complaints and take appropriate Corrective & Preventive action (CAPA) along with Cross Functional team
Response to Customer feedback with appropriate action / customer complaint
Coordinate with internal and external customers to meet the Quality metrics such as audit compliances and customer feedback
Ensure efficiency of CAPA against customer feedback (customer complaints) related to respective process
Supervise and report on quality related Key Performance Indicators of Customer feedback -ordinate with internal team to take appropriate actions for continuous improvement
Compliance of Control plans or Standard operating procedure
Hands on experience with Monitoring and Measuring Equipment / Resources such as Digital Vernier Digital Micrometer Profile projector Video measuring machine
Who You Are:
You quickly and decisively act in constantly evolving unexpected situations. You adjust communication content and style to meet the needs of diverse partners. You always keep the end in sight; puts in extra effort to meet deadlines. You analyze multiple and diverse sources of information to define problems accurately before moving to solutions. You observe situational and group dynamics and select best-fit approach.
For This Role You Will Need:
Minimum 1 year customer feedback handling experience
Possess good writing and communication skills in English
Knowledge on ISO 9001 : 2015 is added advantage
Preferred Qualifications that Set You Apart:
Bachelors degree or equivalent with 5 years experience in Quality functions
Our Culture & Commitment to You
At Emerson we prioritize a workplace where every employee is valued respected and empowered to grow. We foster an environment that encourages innovation collaboration and diverse perspectivesbecause we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship training or leadership opportunities we invest in your success so you can make a lasting impact. We believe diverse teams working together are key to driving growth and delivering business results.
We recognize the importance of employee well-being. We prioritize providing competitive benefits plans a variety of medical insurance plans an Employee Assistance Program employee resource groups recognition and much more. Our culture offers flexible time-off plans including paid parental leave (maternal and paternal) vacation and holiday leave.
Key Skills
- APQP
- Quality Assurance
- Six Sigma
- ISO 9001
- PPAP
- Minitab
- Root cause Analysis
- ISO 13485
- Quality Systems
- Quality Management
- As9100
- Manufacturing
About Company
Emerson has refocused its business portfolio to deliver solutions that bring greater value to our customers. About Emerson We concentrate on the most complex, profound challenges facing the world in the process, industrial, commercial and residential markets. Our global talent, best-i ... View more
