Director, Delivery Leader

If youre passionate about innovation and love working in an environment where you can constantly improve and adopt new technologies to drive business results then Nationwides Information Technology team could be the place for you! At Nationwide on your side goes beyond just words. Our customers are at the center of everything we do and were looking for associates who are passionate about delivering extraordinary care.

This role requires working Arizona Time (AZT) or Pacific Standard Time (PST) hours to align with business needs.

This role will work a hybrid schedule coming into the Columbus Ohio Des Moines Iowa or Scottsdale Arizona office 2 days (Wednesday & Thursday) per week. Remote internal associates may also be considered.

This Director Delivery Leader supports Nationwide Pet and reports to the Pet BSA Leader. The pet insurance market is growing fast with premium growth averaging above 20% and more carriers are coming online. To compete in that market the Pet strategy is to diversify products and channels while modernizing its digital chassis. Technology is key to delivering on the business strategy. We are looking for a strong leader excelling in people leadership program/project portfolio management and fostering strong business partner relationships.

The Director Delivery Leader will have responsibility for:

• Delivery: Activate a modernized digital chassis enable expansion of sales channels and launchmajor projects for our business partners. Provide oversight and guidance in business and technology projects to ensure that business outcomes are achieved.

• Hiring and developing Delivery Leaders who manage work efforts. Ensure all Delivery Leader resources have an understanding and training to execute projects aligned with Nationwides current technology trends and Pets business strategy.

• Partner Relationships Work to establish a portfolio view of Build projects at each business unit level and share data on a monthly level at the portfolio review sessions.

• Work with the Technology leadership team to mitigate and resolve risk and issues across the project portfolio; improve processes and implement new ideas.

Ideal candidates will have:

• Strong communication skills Ensure that business partners understand delivery status (people & financial resources schedule) along with risks and issues. Proven ability in turning ambiguity intoclarity.

• Planview and Jira skills Understanding and utilization of project management tools.

• Partner relationship skills Frequent touchpoints to ensure that business outcomes are met; obstacles are being managed.

• Strong leadership skills As evidenced by highly engaged associates and development of those associates.

• Strong financial management & acumen Ensure accuracy in the business partner financials and be able to understand/manage the risks/issues associated with delivery.

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Job Description Summary

If youre enthusiastic about delivering secure technology solutions to support a company providing extraordinary care to its customers then Nationwide Technology is the place for you. Nationwides industry-leading technology workforce embraces an agile work environment and a collaborative culture to deliver outstanding solutions and results. If that sounds like something you aspire to we want to hear from you!

As a Delivery Leader youll be responsible for delivering value and outcomes. Delivery leaders are expected to have an end-to-end vantage point on delivery manage dependencies remove blockers engage partners manage financials maximize vendor relationships and enable an iterative delivery of value. You will need to keep pace with software delivery and organizational change methods and tools. Delivery leaders should also understand relevant Financial and Agile/Lean/DevOps tools and techniques.

Job Description

Key Responsibilities:

• Responsible for the End to End management of associates including but not limited to performance management salary planning training development workforce planning hiring and disciplinary actions; and attracts hires engages and develops the team through impactful recruitment coaching and feedback.

• Accountable for the delivery of expected business outcomes realization of benefits as outlined in the business case drives incremental value drives incremental planning and drives dependency scope definition.

• Responsible for applying secure software and systems engineering practices throughout the delivery lifecycle to ensure our data and technology solutions are protected from threats and vulnerabilities.

• Responsible for the communication critical issue visibility change management guidance to deliver business outcomes.

• Managers the facilitation of contract negotiations statement of work development and ensures our vendors are making expected progress.

• Drives the prioritization of work handles complex issues/risks governs dependencies.

• Leads all aspects of the delivery of status/health reports to drive value delivery tracking (ex: KPIs) optimizes the flow of value and ensures demand/capacity is managed.

• Manages and consults on complex and/or project/product financials.

• Serves as the top professional/coach to others around delivering business outcomes benefit realization agile delivery and Lean.

• Active profession participant through communities of practice industry involvement and/or standards organizations.

May perform other responsibilities as assigned.

Reporting Relationships: Reports to Executive Delivery Leader or Business Solution Area Executive; responsible for 4-8 directs and in-directs.

Typical Skills and Experiences:

Education: Undergraduate studies (bachelors degree preferred) in management information systems engineering math computer science data analytics or comparable experience and education strongly preferred.

License/Certification/Designation: Technology certifications or PMI SAFE Agile or Lean designations are encouraged.

Experience: Ten or more years of experience in technology or related field. Five years demonstrated proficiency in delivering outcomes/projects. Three to five years of management experience is preferred. Awareness of new technologies and/or industry trends.

Knowledge Abilities and Skills: Ability to make decisions and recommendations. Aptitude to influence establish relationships and set priorities. Excellent verbal and written communication skills to interact with all levels of associates senior management and/or vendors. Insurance/financial services industry knowledge a plus.

Other criteria including leadership skills competencies and experiences may take precedence.

Staffing exceptions to the above must be approved by the hiring managers leader and HR Business Partner.

Values: Regularly and consistently demonstrates Nationwide values.

Job Conditions:

Overtime Eligibility: Exempt (Not Eligible)

Working Conditions: Normal office environment.

ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.

We currently anticipate accepting applications until 12/12/2025. However we encourage early submissions as the posting may close sooner if a strong candidate slate is identified before the deadline.

Benefits

We have an array of benefits to fit your needs including: medical/dental/vision life insurance short and long term disability coveragepaid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date nine paid holidays 8 hours of Lifetime paid time off 8 hours of Unity Day paid time off 401(k) with company match company-paid pension plan business casual attire and more. To learn more about the benefits we offer click here.

Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged appreciated respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law.

This position could be filled within any of the lower 48 U.S. states.

Smoke-Free Iowa Statement: Nationwide Mutual Insurance Company its affiliates and subsidiaries comply with the Iowa Smokefree Air Act. Smoking is prohibited in all enclosed areas on or around company premises as well as company issued vehicles. The company offers designated smoking areas in which smoking is permitted at each individual location. The Act prohibits retaliation for reporting complaints or violations. For more information on the Iowa Smokefree Air Act individuals may contact the Smokefree Air Act Helpline at .

For NY residents please review the following state law information: Notice of Employee Rights Protections and Obligations LS740 () TO EMPLOYMENT AGENCIES:

We value the partnerships we have built with our preferred vendors. Nationwide does not accept unsolicited resumes from employment agencies. All resumes submitted by employment agencies directly to any Nationwide employee or hiring manager in any form without a signed Nationwide Client Services Agreement on file and search engagement for that position will be deemed unsolicited in nature. No fee will be paid in the event the candidate is subsequently hired as a result of the referral or through other means.

Nationwide pays on a geographic-specific salary structure and placement within the actual starting salary range for this position will be determined by a number of factors including the skills education training credentials and experience of the candidate; the scope complexity and location of the role as well as the cost of labor in the market; and other conditions of employment. If a Sales job Sales Incentives based on performance goals are possible in addition to this range. Note on Compensation for Part-Time Roles: Please be aware that the salary ranges listed below reflect full-time compensation. Actual compensation may be prorated based on the number of hours worked relative to a full-time schedule.

The national salary range for Director Delivery Leader : $134000.00-$259000.00

The expected starting salary range for Director Delivery Leader : $145000.00 - $219000.00