German-Speaking Client Care Advisor
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
German-Speaking Client Care Advisor
What makes this opportunity special
Join a multilingual client-care team and bring your German language skills to the forefront of customer service excellence. Youll be the primary voice for German-speaking clients focused on delivering a superior customer experience via multiple channels and helping grow client satisfaction and retention.
Your responsibilities
- Serve as the first point of contact for German-speaking clients via phone email and chat
- Handle client enquiries resolve issues follow up as needed and ensure high-quality outcomes
- Maintain accurate records of interactions in the CRM system and ensure timely case updates
- Collaborate with internal teams (operations technical support training) to resolve complex scenarios
- Adhere to service level agreements (SLAs) meet quality standards and contribute to continuous improvement
- Provide feedback on client trends emerging issues and enhancement opportunities
- Work in a fast-paced international environment with a customer-centric mindset
What were looking for
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Fluent German (C1) and strong English (B2)
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Excellent communication skills: clear empathetic confident
- Experience in client care customer support or a service role preferably multilingual or international
- Comfortable handling multiple channels (phone email chat) and multitasking effectively
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Organised detail-oriented and able to adapt in a dynamic environment
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Team-player attitude open to learning and continuous improvement
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EU citizenship or valid work permit is mandatory
What youll get
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Permanent full-time contract in an international multilingual environment
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Competitive salary performance-based incentives
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Comprehensive onboarding and ongoing professional development
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Modern workspace supportive team culture and clear career progression
- Opportunity to use your German daily and make a meaningful impact on client care
Your Next step
If youre ready to leverage your German language skills in a client-care role thrive on delivering excellence and want to join a team where your voice truly matters then wed love to hear from you.
Key Skills
- Channel Marketing
- Accounting Tally
- CSS
- Corporate Risk Management
- Hibernate
- Brokerage
