M Club Guest Experience Expert

As Marriott Internationals flagship brand Marriott Hotels drives innovation in our industry. Be part of a collaborative team of creative dynamic people setting the pace in the industry. Find your place in an environment built on strong relationships where every associate is empowered to make an impact and valued for their contributions. When you become a Marriott Hotels Guest Experience Expert opportunity awaits.

Our jobs arent just about giving guests a smooth check-in and check-out. Instead we want to build and experience something that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs addressing guest requests completing reports or sharing the highlights of the local area the Guest Experience Expert makes transactions feel like part of the experience.

Responsibilities include:

• Create a welcoming and wonderful experience for guests upon arrival assisting with luggage directions around the area and hotel reservations and general enquiries

• Assist your team members with guests arriving and departing the hotel through the check in and departure process

• Support your front office team in general operational tasks

• Be an expert on the hotel and the surrounding area know it inside and out to exceed guest expectations and fuel their curiosity

• Assist in setting up and packing up the M Club - members lounge including serving drinks and attending to guest needs

About You:

• Experience with OPERA property management system or similar

• Relevant experience in a similar guest-facing role

• Current working rights in Australia

• Current RSA

No matter what position you are in there are a few things that are critical to success creating a safe workplace following company policies and procedures maintaining confidentiality protecting company assets upholding quality standards and ensuring your uniform personal appearance and communications are professional. Guest Experience Experts will be on their feet and moving around (stand sit or walk for an extended time) and taking a hands-on approach to work (move lift carry push pull and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts to get it right for our guests and our business each and every time.

Our Benefits:

• Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you your family and friends

• Be part of Life with the Works program where you can enjoy flexible working hours & locations time off to pursue your passion through sabbatical leave and paid leave during your birthday month

• Grow develop and progress with internationally recognised training programs unlimited strategic development and exciting career opportunities within the Marriott International group

• Genuine care for associates physical emotional and financial wellbeing through our Employee Assistance Program

• Work for the Largest Hotel Network in the World which values equality diversity and inclusiveness