German-Speaking Customer Service Advisor Airline Legal Support

Germering - Germany

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

We are seeking a German-speaking Customer Service Advisor to join the legal support team of a major international airline.
You will support customers with inquiries related to legal rights claims documentation and regulatory topics while ensuring compliance and delivering exceptional service.

This role is ideal for candidates who enjoy structured work accuracy customer interaction and the aviation environment.

Key Responsibilities

Respond to customer inquiries in German and English via phone and email
Provide information and guidance on passenger rights legal documentation and claim-related topics
Ensure accuracy compliance and adherence to airline protocols
Document all cases thoroughly in the system
Escalate complex situations to specialized teams when needed
Deliver clear communication with professionalism and empathy

Requirements

German C1/C2 (mandatory)
English B2 or above
Excellent communication and problem-solving abilities
Comfort handling sensitive or legal-related customer inquiries
Strong attention to detail and compliance
Experience in customer service claims or the airline industry is a plus
Availability to relocate to Lisbon and work 100% on-site
Ready to start on 4 December 2025

Working Hours

Monday to Friday including bank holidays
08:00 17:00 (Portuguese time)
Weekends off (Saturday & Sunday)

Compensation & Benefits

Base Salary: 1100 gross x 14 months
Monthly Bonus: 150 gross x 12 months
Full training provided
International working environment
Modern office in central Lisbon

Relocation Package

The company provides:

Relocation support to Lisbon
A room in a shared company apartment
Assistance with administrative procedures upon arrival

We look forward to welcoming you to Lisbon!

We are seeking a German-speaking Customer Service Advisor to join the legal support team of a major international airline. You will support customers with inquiries related to legal rights claims documentation and regulatory topics while ensuring compliance and delivering exceptional service. This r...