WO Internship International Customer Retention

The Hague - Netherlands

Monthly Salary: Not Disclosed

Posted on: 16 hours ago

Vacancies: 1 Vacancy

Job Summary

At NN we aspire to keep clients with us for the long run. This means that we actively run initiatives to increase customers loyalty we offer them specific journeys tailored to their needs and we try to incentivize brokers and agents to also focus on retention not only on acquiring new customers. We do this as a small central workstream with dedicated retention champions in every country.

What you are going to do

Analyze and map out the current remuneration schemes across the countries in close collaboration with the local colleagues
Suggest improvements on how to boost customer retention through realistic remuneration components in close collaboration with the central customer retention workstream
Explore additional creative ways to incentivize our distribution channels to focus on customer loyalty
Bring best practice sharing on retention to the next level by proposing and implementing improvement opportunities on the process

What we offer you

It is important to us that you continue to develop yourself. We give you the space and the confidence to grow in your career as well as a person. We help you with:

Internship fee of 650- gross based on a 36-hour working week
Plenty of training and learning opportunities in our Learning & Development Centre
A large (international) network of colleagues who are keen to share their knowledge with you
The autonomy to set out your own development path

Who you are

You have an analytical mindset you are good at crunching and interpreting numbers
You love working with people from different backgrounds and different countries (you wont actually need to travel there but you will need an open mindset)
You like to get to the bottom of a certain process youll do what it takes to get the full picture
You combine problem solving skills with some creativity

Who you will work with

You will mainly work with the central Customer Retention Workstream (Anna Frojimovics and Karolien Berger) and with the dedicated Retention Champions in each country of NN International.

Any questions

You can reach out to Rowena Taal (Internship coordinator) via

Are you unsure if you meet 100% of the requirements We encourage you to apply anyway and show us the unique value you could bring!

Required Experience:

Intern