Virtual Assistant (Scheduling Support)

Position : Virtual Assistant (Scheduling Support)

Work Hours (Client) : 6:00 AM - 2:00 PM CST (Central Standard Time)

Holidays : South Africa holidays

Pay Range : $1000 - $1500 USD/month

(varies based on skill set and experience level)

Location of Search : South Africa (remote work)

Company/Client Overview:

We are a home care agency franchise dedicated to providing high-quality care services. As we scale our operations we are seeking a detail-oriented and proactive Virtual Assistant to support our recruitment and scheduling processes. The ideal candidate will help streamline our hiring workflow ensuring a steady pipeline of qualified caregivers while minimizing administrative bottlenecks.

Duties and Responsibilities:

Scheduling Support:

• Monitor and manage a high volume of scheduling changes within our CRM system.
• Ensure employees arrive on time for their scheduled shifts. If someone is running late inform the client of the updated arrival time.
• Answer phone calls from caregivers (employees) address their questions and escalate issues to the Operations Manager when necessary.
• Fill open shifts by matching the best-fit caregiver for each client based on experience location and other factors. Coordinate with the Operations Manager on staffing needs.
• Coordinate with caregivers and the Operations Manager to ensure proper staffing coverage.
• Find last-minute shift replacements when employees call off.
• Maintain strong attention to detail and develop a clear understanding of our clients and employees to ensure high-quality service.

Minimum Requirements:

Required Qualifications:

• Prior experience as a Virtual Assistant Receptionist Scheduling Coordinator or similar administrative role.
• Strong communication skills both written and verbal with the ability to interact effectively across different time zones and cultures.
• Familiarity with scheduling CRMs.
• Ability to manage multiple tasks and meet deadlines in a fast-paced environment.
• Ability to work independently and escalate issues when needed.
• 5 years of experience in customer service scheduling or a related field.
• Proficiency in English
• Strong organizational skills and attention to detail.

Preferred Skills:

• Experience in the home care healthcare or service-based industries.
• Knowledge of social media management and basic SEO strategies.
• Tech-savvy with the ability to quickly learn and navigate new tools and systems.

Benefits:

• Competitive salary within the stated range.
• Opportunity to work with a growing home care agency franchise.
• Remote work from South Africa.
• SA holidays observed.
• 2 weeks Paid Time Off (PTO).