Senior SuccessFactors Specialist

We help the world run better
At SAP we keep it simple: you bring your best to us and well bring out the best in you. Were builders touching over 20 industries and 80% of global commerce and we need your unique talents to help shape whats next. The work is challenging but it matters. Youll find a place where you can be yourself prioritize your wellbeing and truly belong. Whats in it for you Constant learning skill growth great benefits and a team that wants you to grow and succeed.

What youll build:

• Engage with strategic cloud customers / partners in the market space and provide support to the delivery ecosystem of SAP and our partners with technical and implementation expertise knowledge enablement implementation coaching guidance and feedback.
• Manage a partner / customer dialogue to ensure a swift move towards resolution of issues using attributes such as customer empathy & customer-oriented mindset
• Accompany cloud customers and partners with their implementation projects from launch until go-live to contribute to the continuous improvement of SAP cloud products and services.
• Collaborate closely with all internal and external stakeholders in your region and globally: Strategic Customers Partners Product Management Engineering Customer Success Product Support Professional Services Engagement Executives Customer Officers and Sales.
• Proactively anticipate the needs and requirements of customers and partners and recommend improvements to our internal stakeholders regarding the product for future releases.
• Explore new and upcoming SAP cloud solutions and scenarios anticipating any need for engagement and support in upcoming implementation projects.

What you bring-

• Experience in SuccessFactors Time Tracking payroll or any other module of SAP SuccessFactors is must.
• Experienced in one or more areas of consulting product management & development.
• Should have a good understanding of cloud technologies architecture and applications.
• Experience in customer / partner / stakeholder management is desirable.
• Experience developing solutions with SAP Business Technology Platform ideally in combination with SAP SuccessFactors or across multiple practice areas (Data and Analytics App Dev and Automation Integration Artificial Intelligence / Intelligent Technologies).
• Knowledge of SAP IES scenario Recruit-to-Retire.
• Knowledge of integration middleware concepts and technologies like Cloud Integration SAP Build API Management Business Process Flow Mapping etc. is desirable.
• Knowledge of SAP Business AI functionality in SAP products is desirable.
• Good communication and analytical skills.

Where you belong:

Regional Implementation Group (RIG) team was set up in SAP Labs Bangalore to support our customers and partners in the successful implementation of SF modules. This team now has evolved into a global team of experienced experts driving IES adoption at strategic customers. The RIG team acts as a hub between customers implementation projects partners and internal organizations such as product management engineering professional services customer support & MCC to ensure a smooth go-live with minimal escalations. This team also contributes to enablement of our partners for implementation projects leading to improved traction & success of our customers & our IES scenarios.
RIG acts as advisor collaborates with account teams to help create successful go lives & early customer references. It gives direct and early feedback to Product Management Engineering Operations help to prevent critical situations and customer escalations & drive smooth product implementation and success in the market. RIG establishes and maintains close working relationships with especially customers solution and product managers development support consulting sales & partners.

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software SAP has evolved to become a market leader in end-to-end business application software and related services for database analytics intelligent technologies and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide we are purpose-driven and future-focused with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries people or platforms we help ensure every challenge gets the solution it deserves. At SAP you can bring out your best.

We win with inclusion
SAPs culture of inclusion focus on health and well-being and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP we believe we are made stronger by the unique capabilities and qualities that each person brings to our company and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

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Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

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Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 439685 Work Area: Software-Design and Development Expected Travel: 0 - 10% Career Status: Professional Employment Type: Regular Full Time Additional Locations: #LI-Hybrid