Quality Assurance Coordinator
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Job Location:
Sarasota, FL - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Position: Office Lead / Quality Assurance Coordinator
Pay Range: $70000$100000
Industry: A/C & Home Services
Schedule: Nights & Weekends Required Evening On-Call
Benefits:
- Healthcare vision and dental coverage
- 401(k)
- 2 weeks PTO
Role Responsibilities
- Use photos taken by on-site technicians to verify all SOPs were followed accurately
- Confirm all customer interaction SOPs were completed correctly
- Ensure proper and accurate job billing
- Monitor and ensure customer satisfaction throughout the service process
- Facilitate second-visit resolutions for unhappy customers
- Serve as the office leadinitially overseeing 2 employees with growth to managing up to 10 total staff
- Ensure all office staff adhere strictly to company SOPs
Required Experience
- Extensive ServiceTitan experience (non-negotiable)
- Strong A/C industry experience with deep understanding of field technician processes terminology and service workflows
- Comfortable working nights weekends and being on call during evenings
Please apply HERE or send an updated resume to
Required Experience:
IC
Key Skills
- Quality Assurance
- FDA Regulations
- Data Collection
- Food Industry
- ICH Q7
- ISO 9001
- Hospice Care
- Food Processing
- Quality Management
- cGMP
- QA/QC
- HACCP
