Manager, Concierge Support (Bilingual French)
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Job Location:
Monthly Salary:
Posted on:
12 hours ago
Vacancies:
1 Vacancy
Job Summary
Requisition ID: 242464
Join a purpose driven winning team committed to results in an inclusive and high-performing culture.
As aConcierge Support Manager Client Services & Solutionswithin Global Transaction Banking (GTB) you will provide dedicated technical support to the banks top-tier corporate clients. You will be responsible for managing complex client relationships resolving technical issues and supporting the implementation and maintenance of electronic cash management services. This role plays a critical part in ensuring client satisfaction and operational excellence in a high-performance inclusive environment.
Is this role right for you In this role you will:
- Serve as the primary technical support contact for a portfolio of top-tier corporate clients.
- Manage and resolve complex technology incidents including issue tracking escalation and coordination with internal resolution teams.
- Maintain detailed operational and customer profile documentation for customized client solutions.
- Collaborate with internal GTB departments and external partners (e.g. IT&S MTO Sales and Product) to ensure timely service delivery.
- Support the onboarding of new services and application migrations for assigned clients.
- Proactively communicate service disruptions and IT&S alerts to clients.
- Act as a Subject Matter Expert (SME) and escalation point for junior team members.
- Identify opportunities to improve support processes and documentation to enhance client satisfaction.
- Advocate for client needs and process improvements by liaising with senior management.
- Ensure compliance with operational risk regulatory and conduct risk frameworks.
Do you have the skills that will enable you to succeed in this role Wed love to work with you if you have:
- Expert-level knowledge in electronic cash management especially in payments.
- Bilingualism in French is required
- A strong technical background either through education or work experience.
- Experience managing client relationships in a financial services or banking environment.
- Proven ability to lead and mentor team members in a high-performance setting.
- Strong problem-solving skills and the ability to navigate complex investigations.
- Familiarity with operational risk regulatory compliance and AML/ATF frameworks.
- Excellent communication and collaboration skills across departments and with clients.
- Ability to work non-standard hours as needed in a fast-paced environment.
- Experience with process improvement and documentation best practices.
- A commitment to fostering an inclusive and supportive team culture.
Whats in it for you
- A rewarding career path with diverse opportunities for professional development
- An organization committed to making a difference in our communities for you and our customers.
- A competitive rewards program includes annual bonus flexible vacation personal and sick days and comprehensive benefits that start on your first day.
- Diversity Equity Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential respected for who they are and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employees to learn grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities ethnicity race age ability & veterans.
- Accessibility and Workplace Accommodations - We value the unique skills and experiences every individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.
Location(s): Canada : Ontario : Toronto
Scotiabank is a leading bank in the Americas. Guided by our purpose: for every future we help our customers their families and their communities achieve success through a broad range of advice products and services including personal and commercial banking wealth management and private banking corporate and investment banking and capital markets.
At Scotiabank we value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including but not limited to an accessible interview site alternate format documents ASL Interpreter or Assistive Technology) during the recruitment and selection process please let our Recruitment team know. If you require technical assistance please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however only those candidates who are selected for an interview will be contacted.
Required Experience:
Manager
Key Skills
- Administrative Skills
- Time Management
- Diplomatic Skills
- Listening Skill
- Languages Fluency
- Organizational Skill
- Pressure Management
- Discipline Skills
- Communication
- Relationship Management
- Client Services
- Flexibility
- IT Skill
- Orderly Condition
- Secretarial Skill
About Company
Scotiabank is one of the leading foreign banks serving large national and multinational corporations in the U.S. through its Global Banking and Markets, Global Transaction Banking and Wealth Management business lines.
