Manager Digital Performance Advice, Deepening and Servicing

Requisition ID: 242499

Join a purpose driven winning team committed to results in an inclusive and high-performing culture.

About the Role

As the Manager Digital Performance you will play a key role in advancing one of Scotiabanks strategic priorities delivering a best-in-class digital experience that deepens customer relationships through personalized advice and seamless servicing. Youll be responsible for developing insights and performance reporting to measure and optimize the success of these digital experiences. Your ability to transform data into compelling stories will influence product backlogs priorities and strategic decisions across business and technology teams.

Is this role right for you In this role you will:

• Work closely with the Analytics and Digital Performance teams to develop and maintain performance dashboards scorecards and regular reporting to track KPIs across digital experiences that drive relationship deepening personalized advice and seamless servicing
• Analyze data from multiple sources to identify trends friction points and opportunities to enhance the end-to-end customer experience.
• Translate complex analytics into clear actionable insights and recommendations for product business and technology partners.
• Build and deliver compelling narratives and executive presentations that communicate performance results and business impact.
• Partner with cross-functional stakeholders including Business Leads Digital Journey Managers Marketing Analytics and Finance to influence prioritization and roadmap decisions through data-driven storytelling.
• Define and maintain measurement frameworks KPIs and data structures to ensure consistency accuracy and reliability in performance tracking.
• Continuously improve processes and reporting to enhance transparency efficiency and strategic decision-making.

Do you have the skills that will enable you to succeed in this role Wed love to work with you if you have:

• You have a bachelors degree with 3 years of experience in performance measurement or analytics (preferably in financial services or digital transformation). Masters MBA or PhD is an asset
• You have strong familiarity working with data sets and can effectively derive insights
• Strong technical skills in Excel Power BI Python and PowerPoint for data analysis visualization and presentation
• Solid knowledge of Data Analysis or manipulation tools for working with data (SQL)
• Previous experience with Google Cloud Platform (BigQuery) or other related cloud tools an asset
• Proven ability to structure and interpret complex data providing meaningful insights that influence business decisions
• Excellent storytelling and communication skills with experience creating executive-ready materials.
• A collaborative mindset with the ability to build strong partnerships across business analytics and technology teams
• You have strong written and verbal communication skills with attention to detail
• Strategic thinking influencing without authority stakeholder management adaptability and problem-solving are critical for this type of role

Whats in it for you
The opportunity to be part of a high-impact team driving digital transformation at Scotiabank
A culture that values curiosity collaboration and continuous learning
A chance to see your work influence key strategic initiatives and customer experiences across the bank
Competitive compensation and performance-based incentives

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: for every future we help our customers their families and their communities achieve success through a broad range of advice products and services including personal and commercial banking wealth management and private banking corporate and investment banking and capital markets.

At Scotiabank we value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including but not limited to an accessible interview site alternate format documents ASL Interpreter or Assistive Technology) during the recruitment and selection process please let our Recruitment team know. If you require technical assistance please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however only those candidates who are selected for an interview will be contacted.