DSHS HCLA Quality Assurance Consultant

WA Cares Fund Quality Assurance Consultant / Social and Health Program Consultant 4

Are you passionate about making a difference in social and health services

The WA Cares Fund is seeking a dedicated Social and Health Program Consultant 4 to play a crucial role in supporting and training our staff while enhancing service delivery for our clients.

Come join the WA Cares Fund team within the Home and Community Living Administration (HCLA) to help develop the first-in-the-nation social insurance program and be part of the latest example of why Washington State is a national leader in long-term care policy insurance coverage for all working Washingtonians. Our team is responsible for designing and implementing the program and helping Washingtonians understand this new benefit. Your experience will help and support the Department of Social and Health Services mission to partner with people to access support care and resources.

As a Social and Health Program Consultant for the WA Cares Fund you will support and train staff and provide consultation interpretation training and technology assistance to all supervisors and staff. You will act as a liaison between local regional and headquarters staff and/or cross-agency partners and represent the region on statewide committees providing consultation training planning and coordination and policy input. You will need to dedicate significant time to development to ensure compliance with department expectations quality assurance and policies related to the implementation and ongoing management of the WA Cares Fund. Additionally you will work with community providers and advocates to educate and improve access to service delivery for clients.

Please note: This position will have a duty station in Snohomish County. A hybrid schedule is expected as business needs allow. Travel to various offices within Region 3 to deliver training and participate in meetings is expected regularly.

Who Should Apply

One year of experience as a Social and Health Program Consultant 3or equivalent

Or

Two years of experience as a Social and Health Program Consultant 2or equivalent

Or

A masters degree in social work a health or social science public administration or a related field; and four years of professional experience in planning administering developing or delivering social financial health or chemical dependency treatment services programs

Or

A bachelors degree in social work a health or social science public administration or a related field; and five years of professional experience in planning administering developing or delivering social financial health or chemical dependency treatment services programs.

Or
A combination of professional/practical hands-on experience of nine to ten years in planning administering developing or delivering social financial health or chemical dependency treatment services programs.

Note: A degree in Social Work must be from an educational program accredited by the Council on Social Work Education.

Some of what you will be doing:

• Coordinate and provide regular training and consultation to staff at all levels to ensure compliance with program requirements and policies procedures etc.
• Create and update procedures for the benefits and customer care team ensuring clarity and ease of understanding.
• Provide training and technical support to new and existing staff supervisors and managers on tools such as Benefit Application Management System (BAMS) Customer Relationship Management Tool (CRM) the Assessment tool Provider One and Knowledge and Policy manuals.
• Work with leadership and tech liaisons to simplify technical information for staff.
• Develop and maintain WA Cares Fund procedures and training materials updating as needed.
• Update training plans for new staff and monitor their progress through group and one-on-one sessions.
• Regularly review case records to ensure accuracy in assessments and documentation.
• Share updates on policies procedures and program changes with staff.
• Compile data and generate reports as requested by supervisors or administrators using various tools.
• Develop and maintain performance tracking and quality assurance tools as needed.
• Conduct quality assurance reviews to identify deficiencies and address training needs.
• Coordinate and collaborate with WA Cares Area Agencies on Aging contractors and other community agencies to ensure consistent implementation of policies and procedures.
• Attend agency meetings promote outreach and travel as necessary.

Additional knowledge skills and abilities we are looking for:

• Prioritization You can juggle tasks manage competing deadlines and stay organized in a fast-paced environment.
• Communication You explain things clearly both in writing and when speaking so everyone from clients to colleagues understands you.
• Issue resolution You can break down complex issues related to the WA Cares Fund and find appropriate solutions.
• Collaboration You work well with others and maintain a professional respectful tone with both the public and your teammates.
• Legal comprehension You understand and can interpret legal documents relevant to benefits or eligibility.
• Independent decision-making Youre comfortable making informed choices and analyzing complicated information on your own.
• Problem-solving You approach challenges with curiosity logic and a clear head using critical thinking to find solutions.
• Adaptability You stay proactive and open to improvement especially when refining processes in benefits and customer service work.

Questions about this opportunityPlease contact Jesus Hernandez at at and reference project number .

The Department of Social and Health Services (DSHS) vision that people find human services to shape their own lives requires that we come together with a sense of belonging common purpose shared values and meaningful work. It is crucial to our agencys vision that you bring a fairness access and social justice commitment to your work with DSHS. We strive to support all Washingtonians including Black Indigenous and People of Color people with physical behavioral health and intellectual disabilities elders LGBTQIA individuals immigrants and refugees and families building financial security.

Prior to a new hire a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicants suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid drivers license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.

Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment its programs or services on the basis of age sex sexual orientation gender gender identity/expression marital status race creed color national origin religion or beliefs political affiliation military status honorably discharged veteran Vietnam Era recently separated or other protected veteran status the presence of any sensory mental physical disability or the use of a trained dog guide or service animal by a person with a disability equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at . Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-.



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