Essential Responsibilities
Understanding the clients concerns challenges and delivering solution to address
those concerns.
connect the internal team with customer and provide the right solution to customer
Delivers values to customer not merely service. Defines ROI model to customer
Looking for new and innovative opportunities to promote Veolia WTS and involves
the sales team to grow business.
Regular visits to the assigned customer and maintain relationship with all stake
holder
Responsible to ensure timely dispatch/execution of customer orders providing
customer support and service after sales.
Generating daily and monthly report with trend charts discuss with customer and
make an action plan. Submit MOM after every meeting
Take action on the agreed points with customer by involving internal deptt on priority
Maintain inventory at site records chemical consumption and gets acknowledgement
from customer. Submit all bills in time to customer and follow up for payment.
Develop 9 standard service model and execute the service with high standards.
Arrange technical training for customer and build organization rapport at senior level.
Responsible to handle service team and instruct them to execute the order
technically well.
Maintains all records relates to EHS payment despatches and customer
communications
Maintain all company asset in healthy condition and raise request for the requirement
Follow organization well defines service attributes without fail
Work on value generation plan with customer
Own service excellence
Qualifications :
BE/B. Tech (Chem) or Science graduate from an accredited university or college
Minimum of 2 year of experience in Service Origination
Additional Information :
As an inclusive company Veolia is committed to diversity and gives equal consideration to all applications without discrimination.
Remote Work :
No
Employment Type :
Full-time
Veolia aims to be the benchmark company for ecological transformation. Our mission to Resource the world demonstrates the unwavering commitment of our 220,000 employees to creating a positive impact for our planet. By joining Veolia Water Technologies, not only will you become a Re ... View more