Site Reliability Engineer

Screen Magic Mobile Media Pvt Ltd

Job Location:

Pune - India

Monthly Salary: Not Disclosed

Posted on: 12 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Summary

We are seeking highly motivated and detail-oriented Site Reliability Engineers to join our technical support and platform operations this role you will own the reliability observability and operational excellence of our SaaS products. You will work closely with Engineering Product and Customer Support teams to troubleshoot complex issues reduce operational toil enhance system resilience and ensure the stability and performance of our AWS-hosted applications.

Responsibilities

Lead efforts to improve observability including dashboards alerting metrics and log monitoring.
Drive reliability enhancements across systems with focus on reducing downtime improving MTTR and managing SLOs.
Identify quantify and eliminate TOIL through automation and process improvements.

Troubleshoot and resolve complex escalated technical issues across application database infrastructure and network layers.
Analyse logs traces metrics and distributed system behaviour to isolate root causes.
Reproduce issues in staging environments to validate and verify fixes.

Work closely with Development Product QA and Support (L1/L2/L3) teams to ensure end-to-end service reliability.
Document resolutions write internal run-books contribute to knowledge base articles and suggest system/process improvements.
Participate in 24x7 on-call rotations ensuring high-quality incident response.

Monitor and optimise the performance cost and availability of customer-facing AWS infrastructure.

Must Have

Bachelors degree in Computer Science IT or related field or equivalent practical experience.
24 years of experience in SRE L3 Technical Support Reliability Engineering or similar hands-on technical operations role.
Hands-on experience with AWS services such as EC2 ECS S3 RDS CloudWatch
Proficient in log analysis SQL queries tracing tools and debugging REST APIs.
Strong analytical problem-solving and structured troubleshooting skills.
Excellent communication skills and a customer-first mindset for handling escalations.
Ability to multitask and prioritise tasks in a fast-paced engineering environment.
Willingness to work in rotational shifts and on-call schedules (247).
Experience working in Public Cloud - AWS(preferred) GCP Azure

Requirements

Preferred Skills

Hands-on experience with observability platforms such as ELK Stack Datadog CloudWatch or similar including building dashboards and alert rules.
Strong scripting skills (Python preferred; Bash acceptable
Experience working in SaaS product companies
Experience with CRM and workflow tools (Salesforce Zoho HubSpot).
Familiarity with JIRA Confluence Git and engineering collaboration tools.
Working knowledge of CI/CD concepts and pipelines.
Experience with IaC tools like Terraform.

Benefits

What Working at SMS Magic Offers

At SMS Magic we believe that the growth of our people is directly linked to the growth of our company. Our culture fosters high-performance teaming allowing individuals to reach their full potential while contributing to a world-class CRM messaging company.

We offer:

The freedom and flexibility to manage your role in a way that works best for you.
Exposure to a dynamic and expanding global business environment.
Access to innovative and cutting-edge technology and tools.
Opportunities to apply analytical capabilities and make a significant impact on business teams.
A competitive compensation package with rewards based on performance and contributions.
A work environment that promotes balance ensuring employees maintain an active healthy and fulfilling life inside and outside of work.

Whenever you join however long you stay the exceptional SMS Magic experience lasts a lifetime.

Required Skills:

Skills & Competencies Strong verbal and written communication skills; ability to build lasting client relationships. Good understanding of sales cycles renewals and account growth strategies. Proficiency in MS Office CRM tools (Salesforce/HubSpot) and digital collaboration platforms. Strong problem-solving abilities with a proactive client-centric approach. Ability to manage multiple tasks and priorities in a fast-paced environment. Qualifications Bachelors degree in Business Marketing or a related field. 35 years of experience in account management client servicing or a customer-facing role. Prior experience in SaaS CPaaS or enterprise solutions preferred.

Job SummaryWe are seeking highly motivated and detail-oriented Site Reliability Engineers to join our technical support and platform operations this role you will own the reliability observability and operational excellence of our SaaS products. You will work closely with Engineering Product and Cu...