Senior Manager, Workplace Operations

Requisition ID: 242643

Join a purpose driven winning team committed to results in an inclusive and high-performing culture.

The role:

The Senior Manager Workplace Operations plays a pivotal role in driving the success of centralized operations by providing both strategic and hands-on leadership to the Workplace Operations team. This team supports
employees and partners across all corporate offices including Campuses Ecosystems and Scotiabank North.

This position works closely with the Director Workplace Operations and Director Hospitality & SBN Operationsto foster collaboration and maintain strong relationships with leadership teams across our organizational
addition the role supports and engages with the team of Managers Community Leads WorkplaceOperations Leads Workplace Experience Coordinators and Virtual Operations Support staff to ensure
alignment and effective operations throughout the organization. This position is also responsible for managingprojects related to all centralized operations models.

Is this role right for you In this role you will:

1. Leadership - Lead and drive a customer-focused culture throughout their team to deepen client relationships and leverage broader Bank relationships systems and knowledge:

a) Foster a customer-focused culture deepening client relationships and leveraging the broader Banknetwork.
b) Champion centralized workplace operations support ensuring exceptional service delivery to allemployees and visitors.
c) Maintain a strong understanding of each partners core business to align operational support withtheir needs.
d) Serve as the primary contact for senior leaders coordinates Workplace Leadership Committeemeetings and prepare relevant materials such as presentations and dashboards.
e) Oversee seating assignments and team zones in collaboration with business line leaders.
f) Prepare reports and recommendations for workplace improvements including the adoption of newtechnologies and tools.
g) Collaborate with Workplace Effectiveness and Real Estate partners to support office moves andchanges.
h) Address partner inquiries and complaints resolving issues or escalating as per the Banks standards.
i) Review and document Service Level Agreements (SLAs) monitor trends and report findings to theDirector.

2. Provide financial oversight across Workplace Operations:

Expense Management:

a) Manage expenses for all workplaces relative to the operations and administrative support andproactively identify opportunities to decrease costs.
b) Monitor control and authorize within limits monthly expenditures.
c) Review and ensure appropriate controls and tracking systems are in place for all expensesrelated to common stationery supplies recycling services paper consumption real estateprojects engagement activities etc.
d) Manages the identification and implementation of cost savings opportunities.

Budgets:

a) Assist review and where applicable submit expense planning and budgets for the applicabletransits on an annual basis.
b) Ensure appropriate management controls exist and escalate all out of budget requests.
c) Contribute to maintaining the budget in line with business financial objectives.

3. Operational Management & Continuous Improvement - Maximize the operating efficiency of the centralized workplaces:

a) Identify continuous improvement opportunities and recommend changes to improve the overallproductivity and effectiveness of workplace service and operations.
b) Establish and monitor service benchmarks client satisfaction and team efficiency.
c) Ensure that all current procedures are documented and communicated including creating newprocedures and updating existing procedures/processes as they change.
d) Conduct an ongoing analysis of resource requirements across the workplace and submitrecommendations to the Director.
e) Manage relationships with vendors and partners including Real Estate Building ManagementSecurity Iron Mountain and others.
f) Ensure the Business Continuity / Resumption Plans are developed and are reliable current andcompliant with Business Continuity Management Unit guidelines.
g) Assist in critical incidents including advising Security Business Continuity Management UnitExecutive BCP Planners of the critical incident deploying employees and arranging transportation
to the back-up sites as required and coordinating the transition of employees at back upworkstations.

4. Understand how the Banks risk appetite and risk culture should be considered in day-to-day activities and decisions.

5. Create an environment in which their team pursues effective and efficient operations of their respective areas while ensuring the adequacy adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk regulatory compliance risk AML/ATF risk and conduct risk including but not limited to responsibilities under the Operational Risk Management Framework Regulatory Compliance Risk Management Framework AML/ATF Global Handbook and the Guidelines for Business Conduct.

6. Build a high performing environment and implement a people strategy that attracts retains develops and motivates their team by fostering an inclusive work environment. communicating vision/values/business strategy and managing succession and development planning for other teams.

Do you have the skills that will enable you to succeed in this role Wed love to work with you if you have:

• Undergraduate degree in Business Management Accounting Communication or Marketing with a minimum of 5 years of relevant working experience in leading a support or operations team preferably in the financial industry.
• Strong communications skills.
• Experience leading a team preferably in the operations area.
• Advanced knowledge of Microsoft Office Suite applications including Excel PowerPoint Adobe MS Project Visio.
• Knowledge of Project Management fundamentals and best practices.
• Thorough knowledge of people performance management techniques.
• Strong ability to manage several priorities simultaneously which will include the delegation of assignments and follow-up with staff.
• Working knowledge of Bank accounting controls organization and structure.
• Working knowledge of Business Continuity Plan and compliance reporting requirements.
• Working knowledge of the Banks technology equipment order process.
• Experience with external contract review and negotiation.

Working conditions:

• The position requires working in the office. The Senior Manager is on call at any time 24 hours 7 days a week to respond to actual or potential critical incidents.
• Lifting and moving boxes and furniture may be required to support engagement events tasks and initiatives.
• Travel (approximately once per quarter) within Canada may be required as staff works in different campuses.

Whats in it for you

• A rewarding career path with diverse opportunities for professional development.

• A culture that promotes teamwork and cross-functional collaboration to achieve business goals. Inclusive workplace that values diversity of thought background and experience.

• An organization committed to making a difference in our communities for you and our customers.

• Opportunity to work with a very enthusiastic team that helps our clients by ensuring the Bank is able to continue to operate to deliver key business services.

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: for every future we help our customers their families and their communities achieve success through a broad range of advice products and services including personal and commercial banking wealth management and private banking corporate and investment banking and capital markets.

At Scotiabank we value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including but not limited to an accessible interview site alternate format documents ASL Interpreter or Assistive Technology) during the recruitment and selection process please let our Recruitment team know. If you require technical assistance please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however only those candidates who are selected for an interview will be contacted.