ServiceNow Platform Engineer

Johannesburg - South Africa

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Job Description

We are representing a global leader in specialist SaaS and ERP software solutions. For decades they have been the technology partner for companies in the distributive tradeincluding wholesalers distributors and merchantshelping them to streamline operations and drive growth. With a significant presence across Africa Europe and North America our client provides the mission-critical systems that form the backbone of their customers success. This is a fantastic opportunity to join a stable growing and innovative company as they invest heavily in optimizing their internal business platforms to support global scale.

Performance Objectives for Year One

Lead a Key Integration Project: Within the first 9 months successfully design develop and deploy a critical integration between ServiceNow and a core business system (e.g. ERP iPaaS) demonstrably improving data flow and reducing manual processes.
Deliver a Business-Critical Automation: Within 6 months collaborate with stakeholders to identify a key inefficient process and then architect and launch an automated solution using ServiceNow Flow Designer or custom scripting resulting in a measurable reduction in process cycle time.
Enhance the Customer Service Module (CSM): By the end of the first year develop and roll out two significant enhancements to the CSM application such as implementing skills-based routing or a new chat functionality to improve the external customer support experience.
Champion Platform Best Practices: Act as a subject matter expert and mentor to a newly qualified team establishing and documenting development standards and best practices that elevate the teams overall capability and ensure the long-term health of the platform.

Job DescriptionWe are representing a global leader in specialist SaaS and ERP software solutions. For decades they have been the technology partner for companies in the distributive tradeincluding wholesalers distributors and merchantshelping them to streamline operations and drive growth. With a si...