L1 L2 Engineer
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Job Location:
Johannesburg - South Africa
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Our client in the telecommunications sector is seeking a L1 /L2 Engineer on a contract duration of 6 months.
Essential Job Functions
- Problems/Issues/Defects Recording and Dissemination
- Diagnostics of Problems/Issues/Defects
- Ownership of Problems/Issues/Defects Ticket until Resolution
- Problems/Issues/Defects Analysis
- Follow-up and Resolve Problems/Issues/Defects within SLA
- Workaround Corrective Fixes Removal of Data Errors
- Application Maintenance
- Provide necessary Application log to L3/SME & all required support to diagnose a reported problem
- Regular Reporting on Open/In Progress/Resolved Tickets to Next Level Managers
- Pro-Active Communications (internal and external)
- Bill run execution and Support
- Deployment Support
- UAT and Post-Production testing support.
- Flexibility to work in shifts.
- Good Analytical Skills
- Knowledge on Shell scripting
- Knowledge on Rancher and Docker is an advantage.
- 0-4 yrs
- Minimum Qualification / Education
- Bachelors degree in computer science or equivalent
- Knowledge of Service offering
- Knowledge of BSS operating procedures CRM and Billing
- Telecom Software
- BSS solutions for billing and customer care domain
- Must regularly communicate with Offshore/Onsite for Reporting Purposes and to Provide On-Time Resolution.
- Ready to travel to customer sites.
Key Skills
- Airside Operations
- Engineering Maintenance
- Facilities Management
- Apache Tomcat
- Application Development
- Banking & Finance
About Company
With 15 years of experience in the Telecommunications and Financial Services industry in Africa and the Middle East, we are experts at supporting our clients through their digital transformation journeys. We believe in blending traditional methods with cutting-edge strategies to drive ... View more
