Internal Sales Co-ordinator

The Internal Sales Co-ordinator provides essential administrative and operational support to the sales team with a strong focus on quoting order processing delivery scheduling customer commercial management and general sales administration. This role works closely with our customer-facing Account Managers to ensure smooth sales operations and exceptional customer service

The ideal candidate is sales-focused detail-oriented and comfortable engaging with clients while collaborating with Account Managers to help sell manage and deliver technology solutions

Key Responsibilities

• Prepare accurate sales quotes and process orders efficiently
• Coordinate order fulfilment delivery timelines and service activation
• Maintain customer pricing commercials and contract information
• Support Account Managers with administration scheduling and customer communications
• Manage CRM/ERP updates ensuring data accuracy across systems
• Liaise with customers regarding product availability order status and basic technical requirements
• Ensure all sales processes and internal workflows are followed consistently
• Provide general administrative assistance to the sales department

Essential Skills & Experience

Candidates must demonstrate strong administrative capabilities business acumen and customer engagement EQ with practical experience in the following

• Pastel Evolution
• CRM/ERP systems
• Strong attention to detail and organisational discipline
• Ability to communicate clearly with both internal teams and customers
• Comfort working under pressure and managing multiple priorities
• Ability to engage in basic business-level IT discussions

This role is critical to the ongoing growth of our business supporting a team of Account Managers who sell solutions across a broad business technology stack including
Microsoft 365 Azure cybersecurity (firewalls) data protection software licensing internet and connectivity solutions IT infrastructure servers end-user devices voice print cloud services and advanced Power BI and custom application solutions

Who Will Succeed in This Role

This position is well-suited to individuals with experience in the IT MSP IT Reseller or IT Distributor environment. Ideal traits include

• Strong administrative orientation and enjoyment of detail-oriented work
• Natural interest in technology and business IT solutions
• Ability to communicate confidently with clients
• Strong written and verbal communication skills
• High emotional intelligence and ability to adapt communication to different personalities
• Comfortable working independently and collaboratively
• Alignment with internal processes standards and operational frameworks

Qualifications

Minimum Requirements

• Matric
• 2 years experience in an Internal Sales Administrative role

Advantageous

• Experience in an IT MSP IT Reseller or IT Distributor organisation
• Industry certifications (e.g. Microsoft SonicWALL Acronis etc.)
• 1-year Higher Education Certificate or higher