business consultant intake coordinator in the global validation team

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business consultant - intake coordinator in the global validation team

location: Diemen

about the the organization (Talent & Expertise Group in Global IT) and the x-one program

Randstad moves toward a more global operating company. To support our vision and strategy we introduced the Talent & Expertise Group (TEG) within Global IT. TEG is the group of about 100 employees in Global IT who work on various programs and projects. The functional day to day guidance of the TEG individual is managed with the program/project TEG is the TEG we take care about your personal growth your HR your Great Conversations and your training. TEG is organized by communities of practice. Each community is built upon a certain area of expertise. The global implementation manager role is part of the implementation & change management community of practice. Besides the HR function captured within the community of practice it is also an inspiring place to be and to learn engage collaborate with peers in Randstad (local & global) within your specific area of expertise.

As part of the strategy Randstad is speeding up its digital capabilities and is aiming to work more closely together with the 39 countries in collective leadership. The program that will bring many of these developments together is x-one. Although it started with the front office solution for Sweden and NL it will become the main front-office platform (r-one) for all Randstad markets in the coming years. The r-one platform (built on Salesforce and Bullhorn technology) will be fully synchronized with omnichannel data marketing and IT services solutions. The challenge is to keep all roadmaps and priorities aligned while the core platform is further being developed. We continue to roll out digital solutions to many different markets in parallel and that needs to fit with the design of the new platform. Vice versa the x-one programs need to take the standards and roadmaps of other digital solutions into addition the service delivery and talent teams are forming their plans that will impact digital priorities.

your typical day includes

With assessing the programs compliance posture the Global Validation Team ensures that every global legal data protection and security aspect is addressed validated and signed short: ensuring the x-one programs are in line with global guardrails.

The Business Consultant & Intake Coordinator plays a dual role. As a Business Consultant this role focuses on supporting the end-to-end optimization of the intake to sign off process by identifying and implementing process improvements and effectively communicating these to key stakeholders. As an Intake Coordinator this role acts as the first point of contact for intake facilitators helping to resolve operational challenges and ensuring that the intake process runs smoothly and efficiently.

You coordinate the operational validation process from an intake perspective providing guidance and expertise to stakeholders regarding the validation of their systems and processes and enabling the sign-off of all relevant topics. You make sure to objectify all feedback in order to make data-driven decisions.

You are reporting to the Global Validation Lead and you will work with other stakeholders across Product and Compliance teams to maintain alignment drive continuous improvement and support timely delivery of compliant solutions. Your stakeholders are the global data protection legal and security officers the product owners and business analysts from all x-one programs and PMO representatives.

With a proactive and solution-oriented mind you take care of the day-to-day management of (a significant part of) the validation process improving and optimizing the way of working and making sure all stakeholders adhere to the process agreements with an outside-in mindset in a multidisciplinary international continuously changing environment.

your responsibilities includes

• intake coordination

  • manage the operational validation process from an intake perspective monitor timelines and ensure all milestones and deadlines for intakes are met

  • serve as the first point of contact for intake facilitators regarding daily operational challenges

  • identify and remove blockers to ensure smooth progress of intake sessions

  • coordinate with relevant teams to escalate and resolve complex issues if needed

• process optimization & business consulting

  • provide advice and support implementation of improved ways of working across the intake and validation processes for efficiency and quality improvement

  • communicate changes updates and process enhancements to key stakeholders

  • analyze and weigh feedback / data identify anomalies discover trends and patterns

  • implement and embed industry standards to enhance consistency and best-practice alignment across processes

• reporting & stakeholder management

  • monitor the (quarterly) progress of validation activities and ensure compliance with regulatory requirements related to IT

  • gather and analyze feedback / data from different target audiences

  • support the global validation lead in preparing and delivering data-driven reporting and insights

  • collaborate with product compliance and other cross-functional teams to maintain transparency and alignment

  • facilitate feedback loops to continuously improve process performance and stakeholder engagement

your background

education and experience

• bachelors degree in computer science information technology business administration or a related field is typically required

• continuing education and professional development are essential to stay current in the rapidly evolving field of technology

skills and knowledge

• strong stakeholder management and communication skills with collaborative interpersonal skills to work across diverse global teams

• solid understanding of compliance validation and governance processes within a technology-driven environment

• excellent analytical and problem-solving skills and experience in process analysis and improvement

• familiarity with Agile methodologies and tools such as Confluence and Jira and with Google Workspace tools

• attention to detail and accuracy and the ability to work independently and in a team

• ethical conduct and integrity in dealing with sensitive information

• good command of the English language in word and writing is needed

• 3-5 years of experience in consulting process management or coordination roles

within Randstad we defined the following Leadership competencies:

• delighting people: connect people (client talent employee society) building strong client relationships and delivering client-centric solutions.

• performing today: resourcefulness securing and developing resources effectively and efficiently.

• leading change: manages ambiguity operating effectively even when things are not certain or the way forward is not clear.

• securing the future: drives vision and purpose painting a compelling picture of the vision and strategy that motivates others into action.

what do you get in return

In return for your talent and effort we pay a good competitive salary and offer attractive benefits. Job security and a great work-life balance mean we take care of each other. Imagine having an instant network where everyone wants you to succeed. And we have the numbers to back that up: were 34680 employees strong and are active in 39 markets around the world with a top-three position in almost half of these. And 51% of our management is female.

Randstads performance standards are high but as a team well make sure you reach and even exceed them through a wide range of learning and development opportunities. Joining our team means getting to work with great people. Each of them is crucial to maintaining our open-minded entrepreneurial and vibrant company culture.
Sure youll work hard but this hard work is also rewarded and success is celebrated. Its the culture youll find in any of our global Randstad offices.

the world around us

We live in extraordinary times. Technology society the job market - theyre all rapidly advancing and opening up previously unimagined opportunities. With innovation driving the world of work even faster many of us are left wondering: how can I find a job that works for me

people at the heart of everything we do

Working at Randstad is unlike working at any organization. Because at Randstad we put people at the heart of everything we do; this goes for our clients our candidates our employees and society. By combining our passion for people with the power of todays technologies we support people and organizations in realizing their true potential.

about Randstad

Randstad aspires to be the worlds most equitable and specialized talent company. As a global market leader with the benefit of truly local expertise we are passionate about creating an equitable culture and core values that reflect the companys founding more than 60 years ago. By building on our strong foundations in the dynamic world of work and focusing our efforts on four core specializations we are becoming a true partner to talent and clients. Randstad was founded in 1960 and is headquartered in Diemen the Netherlands.

For more information you can reach out to our recruitment business