Client Coordinator
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Job Location:
Sacramento, CA - USA
Hourly Salary:
$ 25 - 28
Posted on:
19 hours ago
Vacancies:
1 Vacancy
Job Summary
For over 78 years Ernest has been committed to the success of our extended family our customers our employees and the packaging industry itself. When you work with Ernest youll enjoy the advantages of learning proven methods of success a proactive approach and having fun while earning what youre worth with a lot of really awesome people.
Ernest is currently in search of a Client Coordinator (B2B customer service rep) for our division located in Sacramento CA. This is a full-time position that offers a competitive pay rate benefits along with an amazing employee first culture.
Client Coordinators (CCs) are non-exempt full-time employees of Ernest who work within the Client Coordinator Department at their assigned division. They are responsible for establishing themselves as reliable business partners to each client through understanding their business needs order history and other relevant information. CCs utilize this understanding to provide clients with additional product offerings aimed at strengthening their businesses. Specifically CCs provide support to the clients within a Client Relationship Managers (CRMs) book of business. This involves coordinating routine interactions between clients CRMs and other support staff to ensure every client experiences the highest level of service. CCs are trained supervised and evaluated by the Client Coordinator Manager at their assigned division.
Required Qualifications:
- High School Diploma or General Education Degree (GED)
- Familiarity with and experience using Microsoft Office (e.g. Word Excel)
- Strong clerical skills including data entry and document organization
- Basic computational skills including converting fractions to decimals division multiplication etc.
- Ability to communicate effectively with internal and external stakeholders both verbally and in writing
- Demonstrated ability to manage large volumes of emails from multiple accounts simultaneously
- Highly organized self-starter who is detail oriented
- Friendly professional helpful and willing to participate in various company activities
Preferred Qualifications:
- 2 Years of Customer Service Experience
- Working knowledge of Enterprise Resource Planning (ERP) systems
Pay range: $25-28/hour
Please learn more about Ernest by watching our latest youtube video:
Ernest is a nationwide company but did you know that our humble roots started in a Los Angeles garage Brothers Ernie and Charles Wilson founded the company in 1946 with a dedication to customized service. Even after decades of delivering great packaging to our customers that commitment has never changed. We always find the best solution to fit our customers needs even if we have to invent it!
Required Experience:
IC
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
About Company
Ernest Packaging Solutions is a family-owned company that's been solving industrial supply, packaging & shipping challenges for over 75 years. We don't just sell boxes.
