Patient Care Coordinator Orthopedics

• Responsible for managing the front desk for the ASOP team in Deer Valley. Checking patients in and out ensuring appointments are scheduled prior to leaving.
• Responsible for answering the incoming ASOP line scheduling all types of appointments including but not limited to new patients follow ups post ops and assisting with surgical appointments as necessary.
• Registers new patients ensuring accuracy.

• Meet metrics as set forth within the department ensure 100% answer rate. Provides individualized care which encourages the patients ability to maintain or attain the highest practical physical mental and psychosocial well-being.
• Assists with obtaining requesting and maintaining patient records and loading referrals in the EMR.
• Attends to the patients needs aiming for a one call resolution.
• Demonstrates appropriate knowledge and competence of designated skills identified for this position.
• Fosters a positive and professional procedural environment by interacting with all people in a considerate helpful and courteous manner and by participating as a team member.

• Updates patient demographics charts and insurances as needed.
• Responsible for managing ASOP providers schedules.
• Responsible for reviewing processing and following up on orthopedic recalls.
• Calls on all cancelled and no showed appointments.
• Assists surgery scheduler in scheduling surgeries follow up pre and post op appointments.
• Assists in processing internal referrals for surgical candidates including DME imaging or other evaluations.
• Responsible for maintaining and processing all forms of inbound communications including faxes emails imaging CDs and mail.
• Assists in maintaining the various company methods of communication including emails portal requests text messages and chats.
• Works in collaboration with the ASOP providers and surgery scheduler to assist patients and schedule them accordingly
• Ability to communicate with patients and third parties proficiently and professionally.
• Responsible for answering inbound phone calls in a pleasantmanner
• Maintains HIPAA at alltimes
• All other duties asassigned

• High School Diploma/GED Certificate

• Three to five years work experience in amedical officesetting
• Previous medical practice/pain management experience
• 5 or more years experience with computer and paperless processes
• 5 years experience of MS Office products

• Working knowledge of medical insurances
• Prior use of practice management and EMR programs
• Work independently while maintaining a positiveattitude

• Skilled communicator and ability to work effectively in resolvingproblems
• Strong office and computer skills experience with paperless workflows
• Solid organizational skills
• Exceptional attention to detail.
• Bilingual preferred

• Ability to quickly resolve conflict in a respectful manner
• Ability to work independently and maintain a positive attitude
• Ability to interact with management physicians and teammates at all levels and effectively.
• Ability to communicate with teammates and management both in oral and written form.
• Ability to be able to meet deadlines in a fast-paced quickly changing environment.
• Ability to act as gatekeeper and escalate relevant information to leadership as needed.
• Ability to treat confidential information with appropriate discretion.

• Normal office environment.

• Good visual acuity accurate color vision.
• Requires sitting and standing associated with a normal office environment.

Required Experience:

IC