IT Support Analyst
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Job Summary
Job Description
DUE TO THE ROLE BEING FULL TIME ON SITE APPLICANTS MUST BE WITHIN A COMMUTABLE DISTANCE TO DUMFRIES.
IT Support Analyst
Contract 6 Months
Day Rate - 260 per day Inside IR35 Umbrella Company
Location Dumfries
Full time on site
Your responsibilities in the role
- Act as an integral member of the site-based project team serving as the primary IT point of contact for SMEs Power Users and End Users gathering input supporting daily project activities and escalating issues or improvement needs promptly to the central project team.
- Prepare and validate test data execute test scenarios log and track defects in Jira and document results in QTest through successful resolution.
- Configure maintain and support shopfloor IT equipment including RF scanners label/document printers tablets and industrial terminals.
- Support non-SAP shopfloor applications such as production scheduling order printing and the SCADA/MES Bridge.
- Provide on-site IT support to manufacturing and logistics personnel during UAT DIL Go-Live and Hypercare phases.
- Coordinate IT-related activities with the central company project team to ensure process data and technical alignment
Skills and Experience
- IT professional with hands-on experience in large-scale ERP/WMS projects (preferred).
- Solid understanding of IT infrastructure (LAN/Wi-Fi servers storage databases).
- Familiarity with shopfloor and warehouse systems (manufacturing execution scheduling labelling).
- Good understanding of core manufacturing and warehouse processes (production maintenance quality logistics).
- Strong troubleshooting documentation and communication skills with the ability to work under pressure in a dynamic go-live environment.
- Motivated junior candidates with a strong willingness to learn and develop in these areas will also be considered.
Required Experience:
IC
Key Skills
- Baan
- English Language
- Ideas
- Access
- Games
- Application Management
