Customer Support

Customer Service Specialist

We are looking for a Customer Service Specialist to join our ROCKWOOL sales team in Bucharest

You will report to Customer service manager and you will be part of 4 member customer service team

Place of work: Bucharest

Who we are Building a climate resilient future ROCKWOOL operates worldwide with approximately 12000 dedicated colleagues spread across 40 countries. We transform volcanic rock into stone wool and our products contribute to address many of societys biggest climate change challenges creating new opportunities to enrich modern living and build safer healthier and more climate resilient communities.

Find out more at is the role

We are looking for an organised customeroriented person to join our Customer Service team. You will be the daily link between customers and internal teams (Sales Logistics Finance and Technical) ensuring accurate order processing timely deliveries and excellent customer service

Key responsibilities

• Process customer orders endtoend in SAP: receive orders validate quantities/lead times enter orders issue confirmations and invoices.

• Coordinate logistics and transport with internal teams and hauliers; optimise loading efficiency and propose costeffective transport solutions.

• Handle customer queries by phone and email: availability pricing delivery terms documentation and samples.

• Manage claims and returns in line with Rockwool procedures (SAP claim handling credit/debit notes return orders).

• Liaise with Credit Management to support timely payments and with Sales to prepare offers forecasts and budgeting support.

• Track shipments from factory to delivery point and maintain close communication with carriers and customers.

• Maintain accurate records and reports (weekly/monthly sales/order portfolio invoicing checks).

• Issue code requests for new materials and handle sample requests.

• Act as backup for regional Customer Service colleagues and participate in improvement projects and Group initiatives.

• Continuously learn and apply SAP procedures to resolve issues quickly and accurately.

Requirements:

• University graduate.

• Fluent in English and Romania (written and spoken).

• Relevant experience in order handling customer service or sales support

• Practical SAP or ERP experience is highly desirable

• Strong communication and stakeholdermanagement skills.

• Organised detailoriented and able to manage multiple priorities.

• Problem solver with a customercentric approach and a collaborative attitude.

We offer you: Exciting job in leading international company where you will have a chance to grow professionally and personally. 25 holiday days per year / 1 additional holiday day every 5 years of seniority in the company. Thirteenth salary. Christmas allowance. Company performance bonus. Additional health insurance. Yearly individual performance evaluation. Flexible benefits monthly budget.

Diversity equity and inclusion: We value and cultivate a diverse and inclusive working culture where employees with different background nationalities and competencies work side by side.

What makes people stay and thrive at ROCKWOOL We believe in building strong connections growing your career and making an impact that matters.

We are a purpose-driven sustainable and people-focused company built on three strong pillars

Sustainability & Responsibility every role helps create a better tomorrow.
Collaborative Culture together we innovate and succeed.
Career Growth & Stability your growth meets the stability of a company founded in 1937.

Interested Please apply using the link above. Join today. Rock the future.