Event Service Expert (Bartender Banquets)

POSITION SUMMARY

CRITICAL TASKS:

Safety and Security

• Report work related accidents or other injuries immediately upon occurrence to manager/supervisor.
• Follow company and department safety and security policies and procedures to ensure a clean safe and secure environment.
• Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.
• Use proper equipment wear appropriate personal protective clothing (PPE) and employ correct lifting procedures as necessary to avoid injury.
• Follow policies and procedures for the safe operation and storage of tools equipment and machines.

Policies and Procedures

• Protect the privacy and security of guests and coworkers.
• Ensure uniform nametags and personal appearance are clean hygienic professional and in compliance with company policies and procedures.
• Protect company tools equipment machines or other assets in accordance with company policies and procedures.
• Maintain confidentiality of proprietary materials and information.
• Comply with quality assurance expectations and standards.
• Perform other reasonable job duties as requested by Supervisors.

Guest Relations

• Welcome and acknowledge each and every guest with a smile eye contact and a friendly verbal greeting using the guests name when possible; thank guests with genuine appreciation and provide a fond farewell.
• Address guests service needs in a professional positive and timely manner.
• Actively listen and respond positively to guest questions concerns and requests using brand or property specific process (e.g. LEARN PLEASED Guest Response LEAP) to resolve issues delight and build trust.
• Assist other employees to ensure proper coverage and prompt guest service.
• Anticipate guests service needs including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
• Engage guests in conversation regarding their stay property services and area attractions/offerings.
• Ensure place settings are appropriate and each guest has a napkin clean silverware and any other item that is part of the standard place setting.

Communication

• Talk with and listen to other employees to effectively exchange information.
• Provide assistance to coworkers ensuring they understand their tasks.
• Communicate with guests other employees or departments to ensure guest needs are met.
• Discuss work topics activities or problems with coworkers supervisors or managers discreetly and quietly avoiding public areas of the property.

Working with Others

• Support all co-workers and treat them with dignity and respect.

General Food and Beverage Services

• Follow appropriate procedures for serving alcohol (e.g. TIPs (Training for Intervention Procedures) CARE (Control Alcohol Risks Effectively)).
• Communicate additional meal requirements allergies dietary needs and special requests to the kitchen.
• Set tables according to type of event and service standards including types of linens glassware plate/chinaware and silver/flatware ensuring all supplies meet quality standards.
• Perform other reasonable duties as requested.

Closing

• Secure liquors beers wines coolers cabinets and storage areas.
• Complete closing duties including storing all reusable goods breaking down goods cleaning all equipment and areas returning equipment to proper locations locking refrigerators restocking items turning off lights locking doors and completing daily cleaning checklist.

Steps of Service

• Check in with guests to ensure satisfaction with each food course and/or beverages.
• Monitor and maintain the cleanliness of assigned tables and work areas including ensuring courses are cleared according to department standards and tables are properly crumbed when appropriate.

Bartending

• Follow all state and local laws for serving alcohol responsibly (e.g. last call times).
• Prepare drink orders for guests according to specified recipes using measuring systems.
• Maintain cleanliness and condition of bar bar unit (CO2 lines soda tanks soda guns drain etc.) tables and other tools following all set-up guidelines.
• Document and communicate any incidents/accidents immediately to management and Loss Prevention during shift or event.
• Stock and restock ice glassware paper supplies and liquor.
• Requisition all necessary supplies specifically bottle-for-bottle liquor restock transporting supplies from storeroom to bar set-up area as required.
• Anticipate and communicate replenishment needs promptly ensuring no shortages throughout scheduled function time and ensuring proper authorization for additional payments as required prior to replenishing.

Cash/Bank Handling

• Count bank at end of shift complete designated cashier reports resolve any discrepancies drop off receipts and secure bank.
• Follow property control audit standards and cash handling procedures (e.g. blind drops).
• Transport bank to/from assigned workstation following security procedures.
• Obtain assigned bank and ensure accuracy of contracted monies obtaining change required for expected business level and keeping bank secure at all times.
• Process all payment methods in accordance with Accounting procedures and policies.

Banquet Room Set-up

• Prepare coffee breaks carts and stations with appropriate food and beverages as stated in Banquet Event Order.
• Prepare tables action stations buffets service carts dessert table/carts and cordial carts with specified tools wares and equipment according to company standards.
• Set up operate and troubleshoot audio-visual (AV) projection lighting and conferencing equipment devices and systems ensuring all equipment is operational prior to use.

Banquet Room Bussing and Cleaning

• Bus tables by removing and separating tableware plateware glassware and flatware.
• Monitor tableware to ensure it is presentable to guests including checking for cleanliness cracks and chips.
• Break-down remove and secure AV equipment and related equipment devices and systems promptly following an event.

Banquets

• Respond to and try to fulfill any special banquet event arrangements requested by guest.
• Replenish buffet items to ensure consistency and freshness in presentation from opening to closing.
• Follow up on special banquet event arrangements requested by guest to ensure compliance.
• Assist and instruct guests/customers regarding proper usage and operation of AV equipment and Internet.

Physical Tasks

• Move lift carry push pull and place objects weighing less than or equal to 50 pounds without assistance.
• Stand sit or walk for an extended period of time or for an entire work shift.