JOB SUMMARY:
Key Responsibilities
Oversee day-to-day security operations at multiple client sites in Vancouver.
Lead onboarding training and development of security personnel.
Act as primary coverage for booked-off shifts vacations and planned absences.
Ensure compliance with company policies client requirements and regulatory standards.
Conduct site inspections audits and performance evaluations; implement corrective actions as needed.
Maintain strong client relationships through regular communication and service reviews.
Respond to urgent coverage requests on short notice including evenings weekends and holidays.
Support emergency response and incident management when required.
Monitor KPIs and drive continuous improvement in safety and operational effectiveness.
Schedule Expectations
Flexible availability for Rapid Response shifts and short-notice coverage.
Ability to work evenings weekends and holidays as needed.
Qualifications
Minimum 35 years of security operations management experience.
Valid BC Security License First Aid/CPR certification and drivers license.
Strong leadership problem-solving and communication skills.
Proficiency in Microsoft Office and familiarity with security technologies (CCTV access control incident management software).
Ability to adapt to changing priorities and work in a fast-paced environment.
Preferred:
Bachelors degree in Criminal Justice Security Management or Business Administration.
Experience with rapid response or rapid deployment operations.
Differentiators from Standard Operations Manager Role
Increased flexibility and responsiveness to urgent coverage needs.
Direct involvement in OM Rapid Response scheduling and deployment.
Greater emphasis on operational continuity during staff absences.
Working Conditions (Physical/Mental Demands)
With or without reasonable accommodation requires the physical and mental capacity to perform all essential functions. Includes:
Physical Requirements:
Ability to stand and walk for extended periods (including climbing stairs and walking on uneven terrain).
Occasional reaching stooping kneeling crouching and crawling.
Frequent lifting and/or moving up to 10 lbs and occasional lifting up to 25 lbs.
Ability to conduct patrols on foot or in a vehicle in varying weather conditions.
Adequate vision and hearing to observe report and respond to incidents (close vision distance vision and ability to adjust focus).
Manual dexterity for operating security equipment and technology.
Ability to respond quickly in emergencies which may involve running or restraining individuals.
Regular talking and hearing.
Mental & Cognitive Requirements:
Ability to remain alert and focused during long shifts.
Strong decision-making skills under pressure.
Capacity to handle stressful or emergency situations calmly and professionally.
Effective verbal and written communication skills for reporting and client interaction.
Ability to multi-task and prioritize in a fast-paced environment.
Commitment to ethical conduct and confidentiality when handling sensitive information.
Maintaining composure when dealing with authorities executives clients staff and the public occasionally under conditions of urgency and pressure.
Ability to direct motivate train coach and discipline staff in a positive manner.
Reading and analyzing reports and financial data including related computer usage.
Conducting oral presentations and group meetings.
Other Conditions:
Must undergo and meet company standards for background and reference checks and behavioral selection survey.
May require regular use of a vehicle and frequent travel in the performance of duties.
Responding on an on-call basis to emergencies and incidents at all hours.
Must be able to meet and continue to meet any applicable licensing and certification requirements.
Required Experience:
Manager
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