Principal Consultant-Dynamics 365 LCS System Administration Specialist

Ready to build the future with AI

At Genpact we dont just keep up with technologywe set the pace. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving innovation-driven environment love building and deploying cutting-edge AI solutions and want to push the boundaries of whats possible this is your moment.

Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading enterprisesglobally.Through ourdeep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay ahead.Powered by curiosity courage and innovationour teamsimplementdata technology and AItocreate tomorrow today.Get to know us atand onLinkedInXYouTube andFacebook.

Inviting applications for the role ofPrincipal Consultant -Dynamics 365LCS SystemAdministration Specialist

We are seeking a highly skilledDynamics 365 LCS & System Administration Specialistwith strong experience in Dynamics365 LCS Activities. He/she willbe responsible formanagingmaintaining andoptimizingthe Dynamics 365 Finance & Operations (F&O) environments through Lifecycle Services (LCS). This role ensures stability security and performance of the D365 environments (DEV UAT PROD) oversees build and deployment activities coordinates environment refreshes manages user access and integrations and supports the managed services team in incident change and release management processes.

Responsibilities

Environment & LCS Management

• Administer andmonitorall Dynamics 365 F&O environments (Development Sandbox/UAT and Production).

• Manage environment provisioning configuration refreshes and backups through Lifecycle Services (MLCS).

• Monitor system health database performance and environment capacityutilization.

• Manage and track environment updates hotfixes and service requests .
• Oversee build automation code deployment and data migration processes.

2. System Administration

• Managesecurity roles user provisioning and access controlsin coordination with business and support teams.

• SupportLogic Apps Power platformAzure Active Directory (AAD)integrations and ensure correct setup of security and authentication.

• Overseebatch jobs recurring integrations and system monitoringfor proactive issue detection.

• Maintain system compliance patch updates and audit readiness.

• Ensure uptime backup and recovery strategies are in place and tested.

3. Release & Change Management

• Involve in release & deployment planning with clients IT Team

• Plan and coordinate environment refreshes and deployments in collaboration with development and support teams.

• Ensure smooth transition of builds from DEV to PROD.

• Maintain proper version control and deployment documentation.

• Manage service updates and communicate potential impact to business and AMS (Application Managed Services) teams.

4. Incident & Problem Management

• Act asTier-3 escalationpointsfor environment and platform-related issues.

• Troubleshoot environment connectivity performance and configuration issues.

• Collaborate with Microsoft support (via LCS tickets) for escalation and resolution.

5. Governance & Continuous Improvement

• Maintain LCS project health dashboards telemetry and monitoring reports.

• Implement governance best practices for environment usage refresh scheduling and resource optimization.

• Identifyautomation opportunities for monitoring deployment and alerting.

  Qualifications we seek in you!

Minimum Qualifications

• Hands-on experience withLogic AppsAzure portalDevOps pipelines andPowerShellscripting for deployment automation.

• Knowledge ofD365 database structure telemetry anddiagnosticstools.

• Strong understanding ofD365 architecture.

Education

• Bachelors degree in computer science Information Systems or related field (or equivalent experience).

Why join Genpact

• Lead AI-first transformation Build and scale AI solutions that redefine industries

• Make an impact Drive change for global enterprises and solve business challenges that matter

• Accelerate your careerGain hands-on experience world-class training mentorship and AI certifications to advance your skills

• Grow with the best Learn from top engineers data scientists and AI experts in a dynamic fast-moving workplace

• Committed to ethical AI Work in an environment where governance transparency and security are at the core of everything we build

• Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140000 coders tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.