Senior Solutions Engineer

About Mixpanel

Mixpanel is an event analytics platform for builders who need answers from their data at their fingertipsno SQL required. When everyone in the organization can see and learn from the impact of their work on product marketing and company revenue metrics they are poised to make better decisions.

Over 9000 paid customers including companies like Netflix Pinterest Sweetgreen and Samsara use Mixpanel to understand their customers and measure progress. Our commitment is to provide the most comprehensive and reliable analytics platform accessible and trusted by all.

About the Customer Success & Solutions Engineering Team

Mixpanels Customer Success & Solutions Engineering teams are analytics consultants who embed themselves within our enterprise customer teams to drive our customers business outcomes. We work with prospects and customers throughout the customer journey to understand what drives value and serve as the technical counterpart to our Sales organization to deliver on that value.

You will partner closely with Account Executives Account Managers Product Engineering and Support to successfully roll out self-serve analytics within our customers organizations help the customer manage change execute on technical projects and services that delight our customers and ultimately drive ROI on the customers Mixpanel investment.

About the Role

Our SEs are inquisitive nimble and able to clearly articulate the technical benefits and requirements of Mixpanel to developers and product managers while also communicating the business value of our product to high-level executives.

In your first month youll become a Mixpanel expertboth in features and functionality as well as implementation. Youll have the opportunity to shadow customer calls and demos with current Sales Engineers and Account Executives while learning to articulate our value proposition. Youll also be trained on Mixpanels internal systems and tools to set you up for success.

Within your first three months youll be directly involved in deal cycles with Commercial Account Executives. Youll lead the technical qualification for customer use cases and deliver customized demos for prospects. Youll work directly with leadership at the prospects organization to understand business challenges that can be solved through an analytics platform and consult on how Mixpanel can address those challenges to achieve a strong ROI.

Youll also work with the prospects business and technical teams to scope and execute proof-of-concept projects to establish Mixpanels valueincluding consulting on data ingestion methods overall architecture success criteria and rollout strategies for analytics tools across an organization.

Responsibilities

• Serve as a trusted technical advisor for prospects providing strategic consultation on data architecture governance instrumentation and business outcomes.
• Communicate and consult effectively at all levels of the customers organization to earn trust and influence buying decisions.
• Bridge the technical-business gapworking with senior stakeholders to define success for proof-of-concepts and ensuring successful execution and outcomes.
• Leverage your Mixpanel expertise and technical/consultative skills to impart best practices throughout proof-of-concept projects.
• Partner with Account Executives to drive revenue growth serving as the key technical contact for customers.
• Partner with post-sales teams to ensure that pre-sales value propositions translate into tangible post-sales results.
• Develop relationships and uncover the needs of key technical stakeholders within your assigned book of business.
• Be the Voice of the Prospect by collecting feedback from potential Mixpanel customers and sharing it with the Product team.

Were Looking For Someone Who Has

• The ability to communicate with stakeholders at all levelsfrom discussing APIs with developers to organizational efficiency with CIOs.
• A demonstrated track record of qualifying and selling technical solutions to executive stakeholders.
• 6 years of experience in a Software-as-a-Service Sales Engineering or related role.
• Experience in data querying modeling and transformation using tools such as SQL dbt Python Business Intelligence platforms or Product Analytics tools.
• Familiarity with databases and cloud data warehouses (e.g. Google Cloud Amazon Redshift Microsoft Azure Snowflake Databricks).
• A successful record of experience in sales engineering customer success client-facing professional services consulting or technical project management.
• Excellent written analytical communication and presentation skills.
• Strong process and project delivery discipline.
• The ability to travel.

#LI-Hybrid

Benefits and Perks

• Comprehensive Medical Vision and Dental Care
• Mental Wellness Benefit
• Generous Vacation Policy & Additional Company Holidays
• Enhanced Parental Leave
• Volunteer Time Off
• Additional US Benefits: Pre-Tax Benefits including 401(K) Wellness Benefit Holiday Break

*please note that benefits and perks for contract positions will vary*

Culture Values

• Make Bold Bets: We choose courageous action over comfortable progress.
• Innovate with Insight: We tackle decisions with rigor and judgment - combining data experience and collective wisdom to drivepowerful outcomes.
• One Team: We collaborate across boundaries to achieve far greater impact than any of us could accomplish alone.
• Candor with Connection: We build meaningful relationships that enable honest feedback and direct conversations.
• Champion the Customer: We seek to deeply understand our customers needs ensuring their success is our north star.
• Powerful Simplicity: We find elegant solutions to complex problems making sophisticated things accessible.

Why choose Mixpanel

Were a leader in analytics with over 9000 customers and $277M raised from prominent investors: like Andreessen-Horowitz Sequoia YC and most recently Bain Capital. Mixpanels pioneering event-based data analytics platform offers a powerful yet simple solution for companies to understand user behaviors and easily track overarching company success metrics. Our accomplished teams continuously facilitate our expansion by tackling the ever-evolving challenges tied to scaling reliability design and service. Choosing to work at Mixpanel means youll be helping the worlds most innovative companies learn from their data so they can make better decisions.

Mixpanel is an equal opportunity employer supporting workforce diversity. At Mixpanel we are focused on things that really matterour people our customers our partnersout of a recognition that those relationships are the most valuable assets we have. We actively encourage women people with disabilities veterans underrepresented minorities and LGBTQ people to apply. We do not discriminate on the basis of race religion color national origin gender gender identity or expression sexual orientation age marital status veteran status or disability status. Pursuant to the San Francisco Fair Chance Ordinance or other similar laws that may be applicable we will consider for employment qualified applicants with arrest and conviction records. Weve immersed ourselves in our Culture and Values as our guiding principles for the impact we want to have and the future we are building.