Perform Centre of Excellence Lead Coach

Line of Service

Industry/Sector

Specialism

Management Level

Job Description & Summary

Please note this role is a 12 month Fixed Term Opportunity

About the role:

The Perform CoE is a dedicated internal capability working across our Business Solutions functions to drive the adoption of operational excellence tools create high-performing teams and become a continuously improving organisation. Created in 2022 the team runs a number of programmes that transform how we deliver including leading the deployment of Perform Plus internally.

An opportunity has arisen for an experienced Manager to take on the role of Lead Coach within the Perform CoE for an initial 12 months fulfilling maternity cover for the current role holder. This position is well-suited for individuals with experience in deploying operational excellence tools and techniques to people in operations or shared service centre environments particularly those with detailed knowledge of the Perform Plus methodology however we welcome applications from varied backgrounds as the right candidate may be able to demonstrate relevant experience gained elsewhere. This role is an fixed term position with a preferred start date of 1st January 2026.

The coaches in our Perform CoE work on a variety of projects with stakeholders from across Business Solutions - and the Lead Coach role is key to overseeing the work of the other coaches and helping them develop. The size of the coaching team can vary but the Lead Coach should be able to demonstrate comfort in managing a team of 4-6 Associates and Senior Associates in executing projects.

What your days will look like:

The core responsibilities for this role will include:

• Leading projects specifically the deployment of operational excellence techniques such as Perform Plus as well as other diagnostic activity and process reviews
• Coaching in addition to coaching the juniors on the team you will take the lead in delivering coaching to senior stakeholders often at Senior Manager and Director level
• Delivering training as part of delivering Perform Plus programmes the Lead Coach will be expected to lead the delivery of training to Business Solutions teams and this may extend to training in other settings too
• Stakeholder management as the Lead Coach you will be the main point of contact to sponsors throughout any project from up front scoping through to benefits realisation - and you will be expected to manage them appropriately and ensure a smooth experience for all stakeholders
• Data analysis and benefits reporting the programmes we deliver are expected to improve outcomes and the Lead Coach will be responsible for demonstrating improvements to performance through data
• Developing our approach - you will contribute to the ongoing development of our tools and methodologies as we seek to continuously improve our offer and broaden our reach across PwC
• The role may involve regular travel to our UK hub office locations and possibly (but less likely) to overseas locations

This role is for you if:

The following are critical to the successful delivery of the role:

• Strong demonstrable experience in operational excellence (e.g. Lean Six Sigma) and coaching - wed like you to have a track record of successfully driving change within organisations (either in a consulting or in-house role)
• Are Lean Six Sigma green belt or higher
• Knowledge of the Perform Plus methodology and technology platform or other business performance improvement methodologies
• Ability to manage teams and stakeholders - you will be expected to lead others through change and share the benefit of your experience through training others
• A drive to make an impact - you will be at the forefront of investing in our teams to drive high-performance and simple impactful delivery and the Perform CoE does this with energy and enthusiasm
• Quickly establishes trust with diverse stakeholders and confidently challenges and influences individuals including senior personnel.
• Demonstrates strategic and commercial awareness ideally with insight into the Business Solutions landscape and key back-office processes.
• Adaptable and effective in leading and coaching others within a flat organizational structure.
• Highly organized skilled in time and people management with a talent for data analysis and visualization to illustrate performance improvements and possesses strong interpersonal skills to maintain stakeholder credibility.

What youll receive from us:

No matter where you may be in your career or personal life our benefits are designed to add value and support recognising and rewarding you fairly for your contributions.

We offer a range of benefits including empowered flexibility and a working week split between office home and client site; private medical cover and 24/7 access to a qualified virtual GP; six volunteering days a year and much more.

Education (if blank degree and/or field of study not specified)

Certifications (if blank certifications not specified)

Required Skills

Optional Skills

Desired Languages (If blank desired languages not specified)

Travel Requirements

Available for Work Visa Sponsorship

Government Clearance Required

Job Posting End Date