Lead Specialist CX, Ingredients Perfumery & Beauty (Temporary)

Job Title: Lead Specialist CX Ingredients Perfumery & Beauty (1 year part-time contract)

City Country: Barcelona Spain

Join our team and become an integral part of our Customer Experience department where youll provide essential support and gradually take on greater responsibilities.
With a focus on order management logistics and supply chain activities youll collaborate closely with diverse customers and internal teams.
As a valued member of our company youll experience a culture that embraces sustainability encourages personal growth fosters inclusivity and prioritizes the well-being of every employee.
Open position in BARCELONA (Spain).

Your key responsibilities

• Ensure an effective & efficient order-to-cash process
• Keep customer requirements updated in our system.
• Build an intimate relationship with DSM-Firmenich customers & internal stakehorlders
• Provide regular reports information to stakeholders
• Monitor performance on agreed KPIs: ensure targets are met and develop improvement plans when necessary
• Manage daily escalations & issues
• Open follow up customers non-conformities

We Offer

• Unique career paths across health nutrition and beauty - explore what drives you and get the support to make it happen
• A chance to impact millions of consumers every day sustainability embedded in all we do
• A science led company cutting edge research and creativity everywhere from biotech breakthroughs to sustainability game-changers youll work on whats next
• Growth that keeps up with you you join an industry leader that will develop your expertise and leadership
• A culture that lifts you up with collaborative teams shared wins and people who cheer each other on.
• A community where your voice matters it is essential to serve our customers well.

You bring

• Graduated in Business studies Supply Chain or Economics.
• 2-5 years customer care related experience
• You have an Advanced level of English. French is nice to have.
• Absolute customer focus
• Pro-active positive attitude responsible and willing to learn.
• Excellent communication skills and team spirit.
• Knowledge of MS Office applications SAP knowledge is a plus.

About dsm-firmenich:

At dsm-firmenich we dont just meet expectations we go beyond them.

From elevating health to making fortified food and sustainable skincare the impact of your work here will be felt by millions every single day. Whether its fragrance that helps you focus alternative meat thats better for the planet or reducing sugar without losing flavor this is where you help shape the future of nutrition health and beauty for everyone everywhere.

And while youre making a difference well make sure youre growing too. With learning that never stops a culture that lifts you up and the freedom to move across businesses teams and borders. Your voice matters here. And your ideas Theyre essential to our future.

Because real progress only happens when we go beyond together.

Our application process:

Interested in this position Please apply on-line by uploading your resume in English via our career portal ( further information please contact Mimi Phommachak (Recruiter) at

Inclusion belonging and equal opportunity statement:

At dsm-firmenich we believe being a force for good starts with the way we treat each other. When people feel supported included and free to be themselves they do their best work and thats exactly the kind of culture were building. A place where opportunity is truly equal authenticity is celebrated and everyone has the chance to grow contribute and feel they belong.

Were proud to be an equal opportunity employer and were serious about making our hiring process as fair and inclusive as possible. From inclusive language and diverse interview panels to thoughtful sourcing were committed to reflecting the world we serve.

We welcome candidates from all backgrounds no matter your gender ethnicity sexual orientation or anything else that makes you you.

And if you have a disability or need any support through the application process were here to help just let us know what you need and well do everything we can to make it work.

Agency statement

Were managing this search directly at dsm-firmenich. If youre applying as an individual wed love to hear from you. Were not accepting agency submissions or proposals involving fees or commissions for this role.