Specialist, Financial Services Collection

Why Wyndham

By joining Wyndham Hotels & Resorts you will play an integral role in our mission to make hotel travel possible for all. Youll be part of the largest hotel franchise company in the world where we strive to deliver the best value to our owners and guests. Most importantly youll be entrusted to live our unique Count on Me culture set by our core values of integrity accountability inclusive caring and fun. At Wyndham we provide all team members the opportunity to grow through best-in-class training and career development leadership training mentorship opportunities and educational support. Supporting our team members is a top priority which is why we offer competitive compensation and benefits vacation team member appreciation days workplace flexibility and much more. At Wyndham Hotels & Resorts we value and embrace a culture of diversity equity and inclusion that supports team members of all backgrounds and experiences. We cant wait to welcome you!

The Role

This position will manage specific finance functions related to the collections of delinquent receivables in order to maintain WHR cash flow. The qualified candidate will work closely with franchisees Operations Support Field Operations and Brand Leadership ensuring that franchisees financial obligations to WHR are met in a satisfactory manner. Areas of responsibility mainly include but not limited to collection calls; resolving past due accounts; negotiating and preparing payment plans; fielding incoming calls and responding to emails; researching disputes and payment history/applications for accuracy; and recommending accounts for next collection steps. Additionally this position is required to identify and resolve financial issues as well as communicate such issues to the team leads on a timely basis. As part of the customer service delivered to the franchisees the position will at times be required to train users on the use of Wynpay and Wyndham Community for their invoices backup and reporting revenues.

What youll do

• Perform collections calls in an effort to resolve past due accounts to maintain WHR cash flow. Job requirements include but are not limited to improving the A/R aging improving DSO and maintaining overall A/R integrity. Facilitate payments from past due accounts or recommend account for next steps in collection process.
• Provide superior customer service to WHR customers. Research identify and resolve financial issues. Follow up on all promised payments. Acquire and review financial documents and operating statistics to negotiate payment plan agreement to secure payment on delinquent receivables.
• Train users on Wynpay and Wyndham Community for invoice backup purposes. Work with franchisees to resolve their finance related questions and disputes.

Youll be successful if you have

• Motivated detail-oriented person who is able to work independently in a fast-paced environment.
• Well-developed negotiation skills.
• Heavy phone usage/volume.
• Must be persistent with excellent follow-up skills.
• Good problem-solving and decision-making skills.
• Must be results-driven and results-oriented.
• Excellent verbal and written communication skills.
• Good organizational and planning skills.
• Must work well with others and be able to contribute to a team.
• Intermediate Excel skills are required.
• Customer focused with excellent customer service skills.
• Able to read and understand financial statements and opstats.

Required Qualifications/Experience

• Some college.
• 2 years professional experience with a financial background.
• Proficient in Excel.
• Salesforce experience.
• Oracle experience.
• Hotel experience a plus.